
Krystal Damron
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I used to use this app a long time ago. It was decent and I can see where improvements have been made. The novels and short stories are like most pay by chapter apps, variable quality. My main suggestion would be to give readers better access to their account info like subscription type, frequency, pause subscription, and cancellation options.
3 people found this review helpful
Hello, thank you for your message! We will unsubscribe from you as soon as possible; if you have any questions, please contact our customer service team: support_english@hinovel.com
We will assist you in resolving the issue as quickly as possible.

Lena
I signed up for the $20 per week and was going to use it as a trial and there's no cancel option. I've been charged twice, and about to be again tomorrow.. How are these apps not allowed to have a clear way to cancel these subscriptions? And, no, it's not in my play store subscriptions where they normally would be. when I click on customer service, it sends me to a Facebook page? whaaat?? So I emailed the email available about canceling and im waiting to hear back. Be careful signing up for this
9 people found this review helpful
Hello. If you would like to cancel your subscription but cannot find the order in your Apple App Store or Google Play Store, please contact by mail: support_english@hinovel.com. To speed up the cancellation process, please provide your Hinovel/Halonovel ID used for subscription and let us know which platform you subscribed on. Thank you.

Katelyn Rank
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DO NOT SUBSCRIBE! I can't find the cancel subscription option in app or on google play store.... paid 19.99 and it has gone through 2 times and I received no benefits both times and it wont even show up on the in app transactions. very dissatisfied with this because thats now $40 ive lost out on as well as not being able to cancel the subscription... I feel like I have been ripped off and noone has gotten back to me at all when ive reached out to customer service with my hinovel id #
2 people found this review helpful
Hi, we just checked your acc and found there is no subscription order in your acc. Could you please contact us and provide more details? you can contact: support@hinovel.com