Babylon: Smart Healthcare 24/7

14T reviews
Content rating
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About this app

Babylon gives you quick access to GPs and more—right from your device. You can also take control of your well-being with digital health tools that are available 24/7.

If you’re finding it hard to access information for coronavirus, or are self-isolating, we’re here to help.

Our free COVID-19 Care Assistant makes taking care of yourself and your loved ones easier. It offers free information from NHS doctors and clinicians - simply download Babylon to access via the app.

Find continually-updated information on Coronavirus, such as how to self-isolate or how to take care of others with the virus. Our information comes from NHS doctors and Public Health England.

The Babylon symptom checker has the ability to recognise what might be COVID-19 symptoms and suggest possible next steps. Use the live chat feature to ask questions and receive answers from a member of our team, straight from your phone.

After you have received information about your symptoms, the COVID-19 Care Assistant will provide you with a Care Plan based on the latest guidance. Get daily notifications to track your symptoms, including your temperature, information for the 14-day isolation and general tips for your physical and mental wellbeing.

The COVID-19 Care Assistant allows you to have a video consultation with a clinician via your smartphone, possibly saving you a trip to the hospital. After you enter your symptoms into the symptom checker, it will indicate possible next steps. If you believe you need to speak to a healthcare professional, you can book a video consultation. This can all be done within the app - simply download.

BUPA members can speak to a doctor via Babylon for free - download, add your membership code when registering and access Babylon healthcare services.

Need a prescription, fast? We can send prescriptions to your pharmacy for collection within the hour, so you can get your medication quickly.

Book GP appointments for free, available 24/7, 365 days a year. If you need to have doctor consultations in person, we have five clinics in London and you can visit the one most convenient for you. We also make referrals for hospital, community and specialist appointments.

Check your symptoms and get medical information anytime. Our AI-powered Symptom Checker will ask you questions to ensure our health advice is tailored to your circumstances and symptoms.

Our free information and educational tool helps you understand health risk factors, build a health profile, and understand lifestyle changes to help achieve a healthy lifestyle.

We offer affordable therapist and specialist appointments. Speak to fully qualified practitioners, wherever you feel most comfortable.

You can integrate with other existing health apps and wearables. Babylon helps you track test results, monitor activity levels and health information so you always know how you’re doing.

Your data is always safe. For our doctor appointment services, we’re regulated by the Care Quality Commission (CQC) in the UK. Our doctors are GMC registered and have an average of 10 years GP experience. We are compliant with ISO 27001 Stage 1 to protect all medical records and personal data.

*To register you will need to switch from your current GP practice. A registration period will apply before you are able to access the service. Available for people living or working within 40 minutes of one of our clinic locations.
Updated on

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 8 others
Data is encrypted in transit
You can request that data be deleted
14T reviews
Arley Cambindo
9 November 2022
Terrible. Constant error messages when navigating. You can't upload documents before an appointment, only images. The app doesn't even let you download the referral letters. It complains that it doesn't have permission to read external storage but it doesn't ask for said permission and is not even an options under the permissions menu. Even if you try to download it through the browser, you just get an error.
8 people found this review helpful
Babylon Health
11 November 2022
Thank you for the review. If you email me via with the subject line "Governance Team - Google Play Store” I can investigate the issues you are facing with the app and assist you. Best, Karol Quality Governance Manager
Viktor Vajda
4 October 2022
video call experience is terrible. Rings and then I pick up and even though it shows an active call ongoing, I can't switch to it. Then appt gets cancelled as a reason. GET IT RIGHT, this is the main purpose of your app, to have video calls. It's late 2022, video calls aren't rocket science any more. Sort it out.
13 people found this review helpful
Babylon Health
5 October 2022
Thank you for the review. If you email me via with the subject line "Governance Team - Google Play Store” and provide further details, I can investigate this issue and assist you. Best, Karol Quality Governance Manager
Nick Hodder
28 November 2022
The video meetings work well, but apart from that the app is poorly worded and buggy, unfortunately. This is for medical purposes — it should be clear and not have such clear bugs. I let Babylon know about a bug whereby it's impossible to view referrals. This was a week ago. No fix has been applied. Poor.
Babylon Health
28 November 2022
Thank you for the review, we will pass on your feedback to the team. We are currently working on a fix for the referrals bug. Babylon

What's new

Hello! We’ve made some improvements to our app. In our latest version, we’ve:

- Improved the general look and feel of our app.
- Fixed bugs and improved stability to enhance your overall experience.

We’re always looking for ways to make our service even better, so if you have any feedback, please get in touch at