Used to work fine but woke up this morning and tried to chech it all of a sudden i was loged out of the app. I tried to log back in but to no avail the app says they cannot find my information when i tried to scan the card. Why does the app not recognize my card anymore. (UPDATE) After contacting customer service they resolved the issue. Said it was a network outage over the weekend and they fixed it first thing in the morning. Thanks
I Actually Love The App, But It's Been Giving Me The Blues As Of Late. The App Completely Logged Me Out And Now It's Saying That The Email Address On File Is Unknown. I Really Need The App Because I Have Two Registered Vehicles And Unsure Of My Account Balance. If We Can Get This Issue Resolved, Then It'll Be 5 Stars No Doubt
Bancpass actually called me on the phone to discuss what happened with their computer system they got me up and running the customer service was very good and I am happy customer
App won't let me change my license plate number. It keeps crashing and closing. I first added my temp license plate number when I bought my car. Now I received my permanent plate and want to change it but it keeps closing and crashing. Very inconvenient when I need to use the tollway. I'm now trying uninstall and reinstall the app to see if that works.
At first I was skeptical because of the negative reviews. I recently purchased this for two of my vehicles and have been working great! Allow about 24hrs from your first trip to see it reflect on the app but once it's finalized it sends a notification within the hour on the app that you have had a new trip. Ensure your app is fully updated before complaining! I got my devices from Costco. My device is a Samsung Galaxy S7. The other awesome thing: NO WAITING FOR IT IN THE MAIL! 👍👍👍
Keep saying I have pending charges and charges me over and over again for the same trip at the same time. There's no way in hell I spent $100 on the tollway over the weekend hello
Bug fixes and performance updates.
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