
Tritan Todin
Just a bad quality. Proposes to activate NFC payment, but loops on the same page for over a month now. Need to find my card number cause I left it at home - there's no way. I would be fine with an extra security check or a push confirmation for a payment to a device. But no. Need to copy paste data for a transfer name - yes, Iban - nope.There's security (with stipulations on the password it's quite low), but there should be usability too. Very disappointed with my experiences so far.
UniCredit Bank Austria AG
September 8, 2025
Dear Tritan Todin!
Thank you for your feedback! However, your request is more extensive and covers several topics. Could you please contact us via email at mobile.feedback@unicreditgroup.at so we can start a dialogue with you?
br Mobile Team

Johnny Bliss
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mobile tan system is super glitchy. after you attempt to log in on your desktop, you are asked to supply the mobile TAN. Great, except when the app tells you there are new notifications in your "TAN & Notification inbox," when you enter it, nothing awaits you and you can't complete the process. every time I log in, I just cross my fingers that the TAN will arrive this time. Sometimes you're lucky. Sometimes you're not. It's very frustrating.
5 people found this review helpful
UniCredit Bank Austria AG
March 6, 2023
Dear Johnny Bliss!
This is definitely not the expected behavior, is it possible that the device is in energy saving mode or that the app is not allowed to receive background messages? We kindly ask you to contact us via e-mail to mobile.feedback@unicreditgroup.at. We'd like to look into the topic.
br Mobile Team

Noa Goldshmid
For a foreigner who lives in Vienna, it's hard to use the app. Most of messages are not in English (while my language is set to English), and you cannot take screenshot or use screen translate. I would suggest making a little bit of effort and translate everything, not just the basic screens, this way it will be accessible to all.
1 person found this review helpful
UniCredit Bank Austria AG
August 24, 2026
Sg. Herr Goldschmid, vielen Dank für Ihr Feedback. Wir verstehen, dass Fremdsprachen die Nutzung der App erleichtern. Ihre Anmerkungen dazu nehmen wir gerne auf. Screenshots können Sie im Profil unter "Einstellungen > Sicherheit & Geräte“ aktivieren. LG Mobile Team