
Greyson Houle
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I have been a customer for over a decade. Part of what I have loved about this bank is the mobile banking accessibility. I can no longer even login to my app without it crashing and it's been several weeks. When will this be fixed? Update: I called and was told that there was an update for Android users that was sent today (not accurate - app shows last update was June 2023). Still waiting.
1 person found this review helpful
Hi Greyson, thank you for being a customer of bankESB. We understand that this is a frustrating experience and apologize for the inconveniences you’re having with our Mobile Banking app. Our developers have been made aware of the recent issues and are working towards a solution. Please contact our Customer Care team at 855.527.4111.

Daniel S
The recent update has added a completely useless waste of time to the sign in process, since now I have to wait for a text message to get a code after having already used my password. Why this is useless as far as security goes, is that if someone has already gotten hold of my phone, cracked my login for the phone, guessed my username and cracked the password for my app, then they would be receiving the effing text message with the "security" code sent to the phone! Useless waste of time.
Hello Daniel, thank you for your review. We will be sure to pass your comments along to our development team.