
Matthew Quinn
- Flag inappropriate
- Show review history
I've had the feeder for a couple weeks. It worked fine initially but the app completely broke yesterday. The feeder no longer shows up in the app. I tried resetting and reconnecting the feeder but had no luck. After contacting the customer support AI in the app, it turns out they know this. We need to use the Smart Life app instead, which worked fine for me. This should have been communicated via email, not buried in an chat bot.
5 people found this review helpful
ONEISALL
December 11, 2025
Dear User, we have released an important upgrade for our app. To ensure a smooth connection with your device, we recommend updating to our latest version (v1.1.12). If you encounter any issues during the update, please contact our support team at support@oneisall.com. We are here to help. Thank you for your prompt attention and continued support.

Seth Brannan
Not the app, but the product. It worked fine for about a year, and then one day I realized my cats were howling at me and starving, but there was food in the feeder, and the feeding schedule was all correct. But I came to realize when it goes to feed, whether from the schedule or when I manually press the "feed" button on the digital screen, it shuts off for a second and then back on, but DOESN'T release food. So yeah, I guess just a chance if you leave town that your cats will just starve 😑
Please check the feeder's dispensing port for blockages or food jams. If the problem persists, you can contact online customer service through the app for assistance.

Nommie Bear
Quick set up. It connected to my wifi with no problems. I absolutely love how the feeder AND on the app, it lets me know the battery life of the feeder.I like how it keeps track of the feedings and you can customize the feeding plan(s). and if food is low, I can see. It gives me the option to select an immediate feeding that's not on the plan. If one of my cats has followed me to the kitchen, there's no bending down to update the feeder. I can do it on my phone, on the app & TADA food is served.
1 person found this review helpful