
Zachary Heitzman
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The app is functional and easy to navigate. The passkey feature does not work and I have to sign in every time. Please consider adding an option to sign in with biometrics. It would also be nice to have the option to add ID cards to a digital wallet like some of the BCBS apps for other states allow.
Blue Cross of Idaho
July 15, 2026
Hi Zackary, thank you for taking the time to share your feedback. Our goal is to make it easy for you to access your benefits through the Blue Cross of Idaho app, and feedback like yours helps us improve that experience. We'll be sure to pass this along to our team.

Noah Morgan
can't add or update autopay, app is constantly freezing, my login is never saved and always says your app needs updates! my app is up to date...and toggling between my different plans is confusing, all of my benefits for both contracts should be viewable, not like completely different accounts. The actual human customer support is fine, but this app is clunky and not user friendly for android
1 person found this review helpful

Chris Hudlet
Login is slow, no 2FA options, no thumbprint. It's like they just made a window to a terrible web app. Downloading my insurance card was a PITA.
1 person found this review helpful
Blue Cross of Idaho
June 9, 2026
Hi Chris, thank you for your feedback. We’re sorry to hear about your experience with the app. We appreciate you bringing this to our attention and are sharing your feedback with our team as we continue to improve the app experience.