
James Rodester
The new app opens just fine but when I try to login. I get a message that says. (There was a problem accessing this account. If the issue continues try our login troubleshooting steps.) So I have tried all three of the steps. And I get the same message every time I try to login. I am using a Samsung Galaxy s21 5g phone. I have tried to uninstall it and reinstall it makes no difference. Software bug I'm guessing. Time for a bug fix?
2 people found this review helpful
SS&C | Advent
July 26, 2021
Thanks for your feedback. We have investigated your issue and identified that your Advisor is no longer a client of Black Diamond, therefore, you no longer are permitted to log in. We have made your Advisor aware and they should be in contact soon. We apologize for any inconvenience.

Ross Smith II
Please allow the user to save their username and password, or at least login via fingerprint. My phone already is secure, so asking me for a password every time I use the app is just completely unnecessary.
2 people found this review helpful