
A Google user
This is my third bed jet. The other two were version 2, and I had no issues. This one is going back. What a horrible app. I've been trying to connect for the last hour. Stuck at various stages. I highly recommend the bedjet 2, but do not buy the new version!! Connecting to a wireless network should not be this hard.
5 people found this review helpful
Dear Shawn,So sorry for your frustration in dealing with this issue. We are determined to chase down all App issues or bugs and improve the App. We need your help to do that, as we require additional information to properly research the issue and make improvements. Please reach out to us directly at info@bedjet.com for assistance.
-Tim, Mgr.

K. Sullivan
The communication between the app and the device is truly terrible. It drops multiple times in the course of a standard interaction and always makes you select it on login. Even when you're changing settings that don't need immediate communication to the device, losing signal will make you start from scratch. The device itself and the remote are pretty great, but setting up the biorhythm modes is easier with the app. Sometimes I use the app because I can't reach the remote, but that's it.
8 people found this review helpful
BEDJET LLC
December 21, 2021
UPDATE 12.21.21 Sorry for your experience with the current app. We are currently testing a new update which has been completely overhauled and are happy to provide this app to see if your issue is resolved. Please reach out to info@bedjet.com and we will provide a beta app invite right away. -Tim, Customer Care Manager

Music RWR
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App is garbage, never can connect to wireless (yes it's a 2.3ghz frequency) Bedjet v3, cant update it as can't connect. Interesting thing is if I intentionally add a typo it begins the connect process and errors for bad password yet when I use the correct password the connection test doesn't even start. GG least you can still use the controller with no issues . Love the product, app is pointless. Update- don't fall for the dev response, you will never get an email from support. All copy paste.
8 people found this review helpful
Hi Music RWR, So sorry you have not received an email, unfortunately we do not have access to your name/email address on the play store developer end which is why we ask you to reach out if you do not receive one. Please reach out to us at info@bedjet.com and we will be happy to assist! -Tim, Customer Care Manager