Berkshire Bank Mobile

Berkshire Bank

About this app

Empower your financial journey with the tools you need to take on tomorrow — on your own terms — with our new mobile app.

Features include:

Even Easier Mobile Check Deposit
- Deposit checks 24/7/365

Financial Insights
- Powerful tool for 360-degree view of your finances

Send cash fast with your Berkshire Bank debit card
- Real-time P2P (Peer-to-Peer) Payments with just an email or mobile phone number

Transfers
- Internal and external transfers, as well as the option to easily transfer cash from your accounts and to family and friends who also use the Berkshire Bank mobile app or online banking platform

Biometric authentication
- Added security with the option for face and fingerprint recognition

Enhanced small business banking options
- Quickly toggle between personal and business accounts, and option to authorize sub-users with unique permissions

Enhanced bill pay service
- Pay new bills, edit bills scheduled to be paid, and review previously paid bills from your phone

Access to Accounts
- Check your latest account balances and search recent transactions by date, amount, or check number

Card Controls for Security
- Turn your card off/on in the event it’s lost or stolen

Secure Messaging
- Fast, secure messages for Berkshire Bank support right from the mobile app

Reset Username and Passwords
- Easier self-service username and password resets

Ratings and reviews

I preferred the older version; the look of it, the ability to find items, save items, complete objectives quickly and efficiently. I have come to accept this new version, but things are missing that I am not pleased about, such as certain alerts. Alerts use to be so easy to set and to change, and there was the most important alert of all -- the daily balance alert. That's gone, confirmed by a rep, and it's infuriating! I've learned to adapt and make due, but I should not have had to do so.

I have alerts set up to have notifications sent via text for transactions that meet certain criteria. That is supposed to help me keep track of any potential fraud without having to log into the mobile app all the time. The problem is that the text alerts don't come until I log into the app. By then, these notifications are useless!!!

App overall a significant improvement over the previous version. I like the built-in financial tracking tools especially. They are still a little buggy as I categorized a payor in the spending tool which immediately made the transactions disappear from the tool and no longer show as part of the cash flow. As a related suggestion, I think it would be good to be able to change transaction categories in the account view feeds in addition to in the spending tool.

What's new

This version includes fixes, performance improvements, and enhancements to security capabilities.