BESCOM Mithra (ಬೆಸ್ಕಾಂ ಮಿತ್ರ)

BESCOM Mithra

About this app

BESCOM with an intention to successfully establish a relationship with consumers has created a Virtual Relationship Manager in the form of Mobile App. The Mobile App – BESCOM Mithra offers following features for both consumers as well as its employees.

Consumers faced:

> Generic information about BESCOM (Tariff, Policies, schemes, offices etc..)
> Information on scheduled and unscheduled power outages
> Registration to 1 or More accounts/installations
> Consumption, Billing and Payment history
> Online payment
> Complaint registration, status tracking, GPS based tracking of restoration team and Rating.
> Participate in surveys and get personalized recommendations.
> Consumer specific services (Integration of Analytics)
> Display BESCOM Facebook and Twitter page

Employee faced:

> Display RR no. wise list of payment dues.
> Complaints status tracking, GPS based tracking of restoration team, updating and closure
> Scheduled and un-scheduled power outage information

For any app related queries, write to us [e-mail] or call us on 1912.

ಬೆಸ್ಕಾಂ ತನ್ನ ಗ್ರಾಹಕ ಸಂಪರ್ಕವನ್ನು ಪ್ರಬಲಗೊಳಿಸಲು ಮೊಬೈಲ್ ಆಪ್ - ಬೆಸ್ಕಾಂ ಮಿತ್ರ ವನ್ನು ಸಿದ್ಧಪಡಿಸಿದೆ. ಈ ಮೂಲಕ ಬೆಸ್ಕಾಂ ಗ್ರಾಹಕರ ಸೇವೆಗಳು ಇನ್ನಿಷ್ಟು ಸುಲಭ ಹಾಗು ಹತ್ತಿರವಾಗಲಿದೆ.

ಮೊಬೈಲ್ ಆಪ್ ಅಲ್ಲಿ ಕೆಳಕಂಡ ಸೌಲಭ್ಯಗಳು ಲಭ್ಯವಿರುತ್ತದೆ.

ಗ್ರಾಹಕರಿಗಾಗಿ :

೧) ಬೆಸ್ಕಾಂ ಬಗೆಗಿನ ಮಾಹಿತಿ - ತಾರೀಫ್, ಕಚೇರಿಗಳ ವಿವರ, ಯೋಜನೆಗಳು ಇತ್ಯಾದಿ ..
೨) ಒಂದು ಅಥವಾ ಹೆಚ್ಚಿನ ಸ್ಥಾವರ ಗಳಿಗೆ ನೋಂದಣಿ
೨) ವಿದ್ಯುತ್ ಕಡತಗಳ ಬಗೆಗಿನ ಮಾಹಿತಿ
೩) Online ಬಿಲ್ ಪಾವತಿ
೪) ವಿದ್ಯುತ್ ಬಳಕೆ, ಬಿಲ್ ಹಾಗು ಪಾವತಿ ಯ ಇತಿಹಾಸ
೪) ದೂರು ನಿರ್ವಹಣೆ ಮತ್ತು ರೇಟಿಂಗ್ ವ್ಯವಸ್ಥೆ

ಅಧಿಕಾರಿಗಳಿಗಾಗಿ:

೧) ಕಂದಾಯ ನಿರ್ವಹಣೆ
೨) ದೂರು ನಿರ್ವಹಣೆ

Ratings and reviews

The app doesnt deserve even a single star as it only causes anxiety and waste of time. It starts and shows the details of the latest bill for the customer id or connection id. Then there are 3 options going for right to left: view bill, pay bill, group bill. When the vie bill option is chosen, the bill appears but the pay button at the bottom is frozen.Next if we hit the pay button, it'll open to show the bill amount but the the pay button is not visible. the same isse with group pay. Waste!

I downloaded it mostly to track power cuts, but you'll be as in the dark as you were before you had the app, no pun intended. Whether the power cuts are scheduled or unscheduled, bescom either doesn't update it in the system, or the information it provides will be completely wrong. The app itself is terrible and not user-friendly at all. It asks you select the account again and again. I need to close and reopen the app many times for it to just recognise my registered account.

App is not working properly. It used to work for simple display of monthly bill and payment option. I guess there is some issue and it is not working properly. It's showing the bill amount zero and won't accept when I try to make the payment. Bill amount is not reflecting when the bill is generated. And other functions are anyway not accurate and not working. Officials to be noted please.