British Gas

British Gas Trading Ltd.

About this app

You want to spend time enjoying your home, not running it. And our app is here to help you.
Here’s what you can do:
- Book an engineer (if you have cover with us)
- Book one-off boiler repairs (even if you don’t have cover)
- Track and manage engineer appointments
- Submit meter readings for more accurate bills
- Book an annual boiler service*
- Top up your smart pre-pay meter
- Get handy in-app notifications and reminders
- View and pay bills quickly and securely
- Stay on top of your spending with energy budgets
- Chat to an adviser for help
- Buy HomeCare cover to avoid unexpected repair bills
- Protect your plumbing, electrical system and kitchen appliances
- See live energy usage**
- Switch energy tariffs

Plus we’re always working on new ways to make our app handier and easier to use.

**Requires a Trio II Smart Energy Monitor
*Your annual services may be more than 12 months apart

Ratings and reviews

Received an email advertising their app, so I'd assumed it was finished and functional. Yet I downloaded it and it doesn't even give me an option to view the information and data about my account. It just says 'pick an account' with no options. Their last app wasn't great either... disappointing quality, especially considering the company is such a big, well known brand.

Rubbish app, ever since we had the smart meter the gas balance always shows but we've never had a balance on the electric. There's never an updated amount left on your meter so you never know how much electric you actually have at any given time. Update... still rubbish, according to the app I have no gas and no electric. NEVER EVER get an updated balance and as someone with disabilities its no good.

This app is always down and being worked on when I need to use it. I've lost count of the times I'm stuck...almost out of electricity and being unable to top up my account so I can cook or shower. You can almost guarantee it will not be working when you need it...unless you top up from 9am - 5pm. I cannot wait to switch to a different electricity provider who has an app that doesn't constantly need to be updated every week!

What's new

• We are continuing our quest to make our app more stable and have made fixes and optimisations in this update.
• Top tip: keep notifications switched on to get the latest news.