British Gas

British Gas Trading Ltd.

About this app

You want to spend time enjoying your home, not running it. And our app is here to help you.
Here’s what you can do:
- Book an engineer (if you have cover with us)
- Book one-off boiler repairs (even if you don’t have cover)
- Track and manage engineer appointments
- Submit meter readings for more accurate bills
- Book an annual boiler service*
- Top up your smart pre-pay meter
- Get handy in-app notifications and reminders
- View and pay bills quickly and securely
- Stay on top of your spending with energy budgets
- Chat to an adviser for help
- Buy HomeCare cover to avoid unexpected repair bills
- Protect your plumbing, electrical system and kitchen appliances
- See live energy usage**
- Switch energy tariffs

Plus we’re always working on new ways to make our app handier and easier to use.

**Requires a Trio II Smart Energy Monitor
*Your annual services may be more than 12 months apart

Ratings and reviews

If the app works, it's OK. It's just not user friendly in any way. It takes a ton of searching for the right option, messages for stuff like peak save disappear and then you have to go through several different menus to find it. It's not great. Slow to update meter amounts, so if you can't get to the meter to read it, or your smart meter isn't working, then you're buggered.

The balance for PAYG does not update as it should. The available balance is always two days behind. The layout is also very poor. There is no obvious way to find your account details when opening the app. You have to click on the bell icon, which normally in apps is for notifications. Again, very confusing. The app is sluggish and unresponsive. Card details disappear and have to be re-entered. Overall, an appalling app for such a large company.

Well, it's ok, but the electric top-up doesn't seem to work properly. I've been using it for a while now, and it just doesn't show my balance. Also, neither top up goes through to my smart meter, and I have to enter the codes manually. Update well, it's 3 months later, and I still have the same issues. Update months later and still not working properly. Update - I topped up 2weeks ago, and it's never gone through. Still not showing.

What's new

• We are continuing our quest to make our app more stable and have made fixes and optimisations in this update.
• Top tip: keep notifications switched on to get the latest news.