JEPCO Customer Services

JEPCO

About this app

JEPCO application has the following features:

side menu:

- Create client own profile, to allow JEPCO serve him better

- Manage client many sub-accounts/subscriptions

- The client can scan invoice/bill barcode to add sub-account

- Meter Self-Read Archive: The client can view up to 3 previous months/reads images of his Meter Self- reading (if the client used the Meter Self-reading feature in the app)

- All JEPCO important contact information, the clients can contact JEPCO support directly through email and direct calls shortcuts

Main menu:

- Receive different types of push notifications (such as meter reading date, invoice/bill issued, invoice/bill paid…)

- View previous notifications sent to the client (by pressing on the bell on the top)

- Inquire about invoices, from this feature the client can:

o Move from the sub-account to another

o “Refresh” to get last status

o Get invoice/bill details by pressing on the invoice/bill

o Use invoice/bill presentment (in the top of details page)

- Meter Self-reading:

o Which can show the client the following features:

§ Meter ready to be read

§ Meter already read within the authorized period

§ When the date of meter to be read

o Allows the client to take, submit a photo and enter the reading of his meter (for the meter ready to be read), in order to allow JEPCO issue a new Invoice/bill

- Account statement, this feature is useful for the client as he can:

o Move from the sub-account to another

o See all the due invoices/bills and total receivable balance

o Use in JEPCO offices (to go to cashier directly):

§ For paying an invoice / bill by pressing on the “single” invoice/bill, which show barcode that JEPCO cashier can read

§ Can pay all due invoices/bills by pressing on the barcode icon beside the total receivables, which show barcode that JEPCO cashier can read

- Consumption calculation, which allow the client to:

o Use Consumption calculator (for simulation)

o Use Calculate the current (assuming that the consumption is for one month and calculated on the latest tariff)

Ratings and reviews

While this app seems good, easy to use and user frindly, it keeps closing / crashing while verifying the meter picture. Though Photo is taken at the appropriate dates. Further, in many buildings no access to wifi or 4G due to meter location. Why not evaluate the option to load a meter photo from gallery of smart phone (accepted before) all reload from the app archive. Appreciate your continuous support.

I think I am beginning to get the hang of the problem now. Notification updates are active during a small period of the month only, then update stops. Around 3 weeks later, update starts again and then I get new and old notifications. Update continues for, maybe, another week then it stops again, and so on ... Hope this helps!

Good thing that we have this app to follow up on the electricity bills. However, when you add your phone number, the verification code takes more like 7 minutes to be received, and the verification button goes gray after 2 minutes, so you can't proceed with the verification process. It's an endless loop. I can't verify my account after the last update 😕.

What's new

- Meter Number Addition: Customers can now add their accounts using the meter number, simplifying the registration process.

- Billing Rate (JD) for Thirteen (13) Months
- Consumptions (kWh) for Thirteen (13) Months

- Warning Message Alert: Our app looks out for your mobile RAM and displays a warning message if your device's RAM is insufficient to run the self-reading service.

- Request Fees Payment
- Reconnection Fees Payment