Zi Bondhu

Green Dot Limited

About this app

Zi Bondhu is a field service app for technicians who manage service work on the go. View assignments, update job status, track completed tasks, and stay notified about new work — all from your Android phone.

Whether you are traveling between locations, working on-site, or reviewing your day, Zi Bondhu helps you stay organized and complete service tasks efficiently.

KEY FEATURES

SERVICE TICKETS
View assigned service tickets and open full job details including customer information, service requirements, and current status. Update progress as work moves forward so records stay accurate.

WORK DASHBOARD
See an overview of active assignments and your daily workload. Understand what needs attention now and plan your field work more easily.

TASK HISTORY
Review completed jobs and past service activity. Keep a reliable record of work done over time.

PUSH NOTIFICATIONS
Receive instant alerts when new tasks are assigned or important updates are available. Respond faster to urgent service requests.

PHOTOS AND DOCUMENTS
Capture images and attach documentation to service jobs. Useful for recording completed work, uploading supporting files, and submitting required photos during registration or ticket handling.

BARCODE SCANNING
Scan barcodes and documents as part of service and commission workflows. Reduce manual entry and speed up field processes.

CUSTOMER CONTACT
Call customers directly from ticket screens when phone communication is needed.

LANGUAGE SUPPORT
Use the app in English or বাংলা (Bengali). Switch languages anytime for easier daily use.

SECURE LOGIN
Sign in with your authorized technician account. The app is intended for approved users only.

TECHNICIAN REGISTRATION
New users can register in the app by submitting profile details and required verification information.

WHO IS THIS APP FOR?

Zi Bondhu is for service technicians and field workers who handle customer jobs, maintenance tasks, and mobile service operations. It is useful for teams that need real-time ticket updates, mobile documentation, and reliable alerts while working outside the office.

WHAT YOU CAN DO

• Sign in with your technician account
• View and manage open service tickets
• Read job details before arriving on site
• Update ticket status as work progresses
• Track completed jobs in task history
• Receive alerts for new assignments
• Attach photos and scanned documents
• Scan barcodes during service workflows
• Call customers from the ticket screen
• Switch between English and Bengali
• Register as a new technician when onboarding is open

REQUIREMENTS

• Active technician account
• Internet connection for syncing tickets and updates
• Camera permission for photos and documentation when required
• Notification permission for task alerts

PRIVACY AND SECURITY

Zi Bondhu is for authorized users only. Account information, service records, and uploaded content support technician workflows and field service operations. Use only credentials issued to you.

SUPPORT

For login, registration, account access, or technical help, contact your administrator or support team.

Download Zi Bondhu and manage your field service work from one mobile app.

What’s new

Improved notification actions for more reliable Accept and Reject functionality.
Updated ticket sorting to display the newest tickets first.
Enabled manual amount entry for Convenience Products.
Enhanced notification behavior to correctly open the app and navigate to the relevant job.
Set the Production Server as the default server on app launch.
Added image cropping support for NID Card uploads from the gallery.
Fixed the rejected ticket workflow .