Binotel Online Chat

Binotel™

About this app

Turn every customer inquiry into a sales opportunity. The Binotel Online Chat mobile app helps your team stay connected with customers 24/7, respond to messages quickly, and manage all customer inquiries directly from a smartphone.

Key Benefits:
- Up to 60% more website inquiries
- All chats in one app
- Never miss a conversation or customer
- Process offline inquiries anytime
- Easily manage website lead forms
- Quickly handle callback requests
- Start a new chat with a single tap
- Proactive visitor chat invitations
- Quick reply templates and predefined responses
- Monitor operator performance
- Track operator statuses (online/offline)
- Detailed chat statistics and analytics
- Complete history of all customer inquiries

We know that responding quickly to customers often determines whether an inquiry becomes a sale. That's why Binotel created a mobile app that helps operators and managers communicate with customers quickly, efficiently, and without missing a single inquiry.
The app allows you to receive website messages, manage new chats, offline inquiries, website lead forms, and callback requests - all within a single interface. You'll always see new inquiries, be able to start conversations instantly, assign requests to the right operator, or monitor their progress.
Managers gain full visibility into their team's performance, including operator activity, chat history, statistics, and inquiry handling efficiency. Operators, in turn, can respond to customers from anywhere using only their smartphone.
Even if a customer contacts you outside business hours, their inquiry won't be missed. All offline inquiries, callback requests, and website leads are automatically delivered to the app and are ready for follow-up.
The Binotel team continuously improves the app, introduces new features, and provides professional technical support to help your business stay connected with customers 24/7.

What’s new

Technically updated the mobile application, providing better compatibility with the latest smartphone operating systems and improving overall application stability.