Birdeye

BirdEye

About this app

Birdeye is the place for multi-location businesses to acquire customers on autopilot.

Collect reviews, convert leads, run surveys, text customers, get referrals and much more -- all in one place.

It’s time for a single-stack approach to business growth. Birdeye delivers winning experiences for every step of your customer journey. From search to sold, and repeat at scale with the all-in-one Experience Marketing platform.

Connect with your customers at every touchpoint, whether you have 10 or 10,000 locations. The intuitive Birdeye app is your on-the-go means to leverage the convenience of sending new review requests, responding to messages from different channels and being available for all your customers. With effortless navigation and design along with instant notifications, the app ensures your customers are always a priority.

* Send text or email review requests to your customers, making it effortless to get new reviews on Google, Facebook or 200+ other review sources supported by Birdeye.

* Respond to all your reviews from one place and ensure your customers feel valued. Promote authentic reviews across the web to reach more prospective customers and drive more traffic.

* Use Birdeye Unified Inbox to view and respond to messages from customers through Webchat, text messages and Facebook Messenger -- from a single place.

* Add internal notes, then assign messages within a team to better collaborate and get the best answer for the customer, easier & faster.

* Analyze reports, gain actionable insights to make significant improvements where it counts.

* Receive instant alerts and stay connected to your customers.

About Birdeye:


Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Any questions? Please contact [e-mail].

Ratings and reviews

I was not able to send new review request for 24 hours. the Birdeye format has changed and it updated without the ability to send reviews to new customers. As a guest on this app, Customer service notated that I would have to have it fixed/update by my direct admin. I have done so. and birdeye is working great again ! 24 hour update hurt , but birdeye is great all around for our company. 1 star .....back to 5 stars

I use this app daily at my job. I love being able to text my customers and they seem to like it as well

We are unable to use the app any longer, which I was happy with, because support told me it was due to an unpaid bill. When I registered for Birdeye there was no fee and I never received any communication regarding a bill. And if that were the case I would have been asked for a cc and billed monthly automatically. Now, I can't get an answer from anyone. If the policy changed and now payment is required, you should notify everyone instead of locking us out. Very disappointed!

What’s new

AI-powered review reply suggestions are here!

You can now generate smart responses to reviews and manage them through a new approval workflow before publishing. Plus, performance improvements and fixes.