
M. La Buse
tried to take a picture of my passport but the app has too narrow outlines, even with the autocapture off, it wont accept my picture. i wasted 30 minutes of my life. but maybe this is a good thing, reading all those 1 star reviews. go fix the basics before offering financial services, you amateur hacks. uninstall.
3 people found this review helpful
Well, you don't have to be mean about it :). We can definitely fix this, and I'd like to learn more what you're seeing on your phone.
If you send an email to accounthelp@yoursafe.com and tag Jonathan Wellwood in there, I can help you out!

cristal light
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while I'm reading the comments i feel so stressed😖😣😣 i had problems with them too but im still waiting for there actions i have pending transaction due to electrical problems while im using the 🏧 to withdraw and my balance already deducted and i don't get my money i try to reach out but i think there services of reaching out to me is so poor 😞 im still hoping they give my money back to my account January2026 -its been a month now no progress about my failed transaction.
8 people found this review helpful
Hello!
I'm sorry to hear this. We're really working on improving our support across the board :). You can reach out to accounthelp@yoursafe.com and mention this review and ask to be sent to Silvia Amorim.