
Asunto-Oy Hauenhaavi
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asks for 2FA but has not input box for it like in the past... so no access to the account because the web portal doesn't exist anymore. Update fixed this but now biometrics are mandatory... nope! only govermental police force database can have my fingerprints legally. In the web your data is not safe.
1 person found this review helpful
Bitwala GmbH
April 28, 2023
Hi there, Thanks for your review. Good news: The bug you describe has been fixed in the meantime. In case the problem persists or you need further assistance please feel free to contact our Customer Support Team at https://support.bitwala.com/hc/en-gb/requests/new Thanks and have a great weekend! Your Bitwala Review Team

Ugurcan Karayel
New design with Nuri kind of nice, more tidy. Still very slow though, like clicks or navigations. Easier to see transaction history. But checking the live prices are put somewhere deep in the corner, I needed several minutes to find it. I guess it is to have a more "Bank" focus. Still no need to hide it, would be better to keep the trading at top level. AND, the live ticker still terrible!! Each price updates, the whole screen is jumping. Price display is truncated. Feels cheap, expecting better
7 people found this review helpful
Bitwala GmbH
February 4, 2022
Hi! We understand that you initially missed Bitwala. As we've evolved since our rebrand, we're now much better than we've ever been. That's probably why your opinion of Nuri has changed since your review. You are welcome to send us your feedback by email to feedback@nuri.com. 😊

Daria Iakusheva
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Terrible experience!! It all started well: I opened an account, transferred money on it, received a card and started using it. But after 1.5 month their support team started asking me strange questions, and then just locked my account for no apparent reason, with no explanation. Just sent me a notification letter headed "Heads up! Account locked". They locked my account with my money on it! Exactly the same happened to my spouse, so you can't say it's a technical issue! Highly do not recommend!
30 people found this review helpful
Bitwala GmbH
July 22, 2022
Hi there, If an account is (temporarily) blocked, we may reach out to you with additional questions to understand what type of transactions usually take place on your account. A comprehensive answer to the questions is helpful in clarifying the matter. Please rest assured that we will work as quickly as possible to process our requests 🙏🏻