
A Google user
I'm somewhat tech savvy but for $500 for the camera and $200 for professional install you'd think this app would be self explanatory. It is NOT. I've gone back and forth with the support team several times for information to the point where they told me NOT to update to the available software (involves airplane mode) because that software may damage the camera. Maybe my BMW dealership can help but it shouldn't come to that for $700. The camera has been useless ever since install. Unbelievable.
4 people found this review helpful

Springnock
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Many people have reported that their dash cam cannot connect to the app via Wi-Fi. I have also seen many comments suggesting that the problem may be with the app itself. However, based on my own experience, I do not believe that is the case. The actual cause of the connection issue is often a faulty solder joint on the image sensor. So far, I have re-soldered the image sensors on three defective dash cams, and all three began working normally again afterward. Hope this information is helpful.
1 person found this review helpful

Bob Xu
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This came with the car from dealer directly. However it is really the worst piece of software I have used. I had to sit inside the car to view the videos when then wifi connection was never stable. There is also non continuous recording, if i want to manually record something it only starts 10 seconds prior to i press the button. Then what is the purpose of having this thing on at all??? Video viewing is extremely slow under the self wifi environment. Pain. Total rubbish App! Avoid at all cost!
22 people found this review helpful
Dear customer,
Continuous recording is selactable in "Configure". Please check that you are not violating the legal restrictions of your country. The recording begins 10 sec before to compensate the reaction time. The video quality improves after downloading it. Please contact support@ace20.de for further support.
Best regards,
Your BMW Team