Hello Bank Belgium

BNP Paribas Fortis

About this app

Hello bank! is a banking service which is 100% mobile. It is offered free of charge and includes a current account, a maximum of two bank cards, and savings accounts.

The application is:
• Completely secure:
You access our banking services using your own unique Easy Banking code, which you set up. You receive the same level of protection as you already enjoy when you use your bank card and PIN.
• Has a full help service:
The Hello team is on hand 83 hours a week to answer your questions and help you carry out your transactions.

To try Hello bank! free of charge: install the app

The Hello bank! app gives you access to your banking world, you can use your bank and you have a clear view of your income and spending.

A few useful features:
• You can log in with your fingerprint if your phone is equipped with this option.
• The Bancontact function: this enables you to make payments via your smartphone by using the QR code .

As easy as saying "Hello!"
1. Download the free app
2. Submit your request from the app (takes no more than 4 minutes!)
3. Your Hello box and card reader are sent to your home address
4. Upon approval of your application, we then prepare your bank card(s) and the PIN you need to activate them.

Like to know more? Just ask!

Telephone [phone], Monday to Friday (7am to 10pm) and Saturdays (9am to 5pm).
Or send an email to [e-mail] or read our FAQs at: https://www.hellobank.be/faq

Hello bank! from BNP Paribas Fortis.

Ratings and reviews

Haven't really had much of a chance to use it but on first glance it's not as intuitive as other apps. A few comments which I hope the developers will take into consideration for improvements: As others have said, the video on the landing page is annoying; a static visual/background is sufficient. Additionally, it would be great if there were a feature to copy and paste IBAN/account details to facilitate bank transfers for those who haven't yet set up beneficiaries.

The app sometimes works good, sometimes it just messes up. The common issue I've been encountering is the "Incorrect fingerprint input" whenever I try to login my account using my fingerprint, even though it's the correct finger, even when I switch to PIN code input, it considers them as wrong as well.. pretty stupid innit? So everytime I have to reopen my account through the app just so I can see my balance, it's pretty annoying.

Absolute worst. The app is slow, annoying, and a bad UI. My card got blocked because the wifi wasn't strong enough and then tried again with better wifi. That was enough to break my account. Called costumer support and was only met with annoying general answers. Unless you get lucky, I highly advise against trusting this app & this bank with your money. You most likely will not be able to access your account.

What’s new

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