Hello Bank Belgium

BNP Paribas Fortis

About this app

Hello bank! is a banking service which is 100% mobile. It is offered free of charge and includes a current account, a maximum of two bank cards, and savings accounts.

The application is:
• Completely secure:
You access our banking services using your own unique Easy Banking code, which you set up. You receive the same level of protection as you already enjoy when you use your bank card and PIN.
• Has a full help service:
The Hello team is on hand 83 hours a week to answer your questions and help you carry out your transactions.

To try Hello bank! free of charge: install the app

The Hello bank! app gives you access to your banking world, you can use your bank and you have a clear view of your income and spending.

A few useful features:
• You can log in with your fingerprint if your phone is equipped with this option.
• The Bancontact function: this enables you to make payments via your smartphone by using the QR code .

As easy as saying "Hello!"
1. Download the free app
2. Submit your request from the app (takes no more than 4 minutes!)
3. Your Hello box and card reader are sent to your home address
4. Upon approval of your application, we then prepare your bank card(s) and the PIN you need to activate them.

Like to know more? Just ask!

Telephone [phone], Monday to Friday (7am to 10pm) and Saturdays (9am to 5pm).
Or send an email to [e-mail] or read our FAQs at: https://www.hellobank.be/faq

Hello bank! from BNP Paribas Fortis.

Ratings and reviews

You can only use the app to open an account. App crashes before you can even create said account. 👌 - Edit add: your helpdesk number and general customer support number (41 41) give the busy signal?! Some impression for candidate customers

Promising, you can select multiple languages, and it seems it's properly translated. Then you receive your card, try to log in, and an error. You call the support, "english operators are occupied" so you must chose a French or Dutch one (neither German) finally you receive an extra instruction to activate the card: that's an automata over a number which is only available in French. I fear if to open an acc is that complicated, doing actual banking would be even worse. At least a great start.

Used the app for a couple of years, and been fine. BUT in the last week have been trying to make a transfer only for the app to say the service is "temporarily" unavailable. that temporary has been 8 days. No explanation. No timeline. Getting sick of it. Essentially my money is being held hostage. Destroying any goodwill I may have had.

What’s new

- Please consult or unblock your credit card PIN in the card settings.
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