
Jordan Naylor
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App is completely up-to-date, i have a new S25+, so no hardware issues on my side, just still really buggy, hasn't gotten any better after app update. The app still loses bookmarks, stops playing constantly, randomly skips back to earlier parts of the book, constantly logs you out of your library, terrible search filters, just a really bad app. We finally convinced our library system to switch to Libby. Baker and Taylor, you need better programmers and coders.
2 people found this review helpful
Baker & Taylor
June 25, 2025
We apologize for the buggy experience! Please update to the latest app version and email us at boundlessfeedback@baker-taylor.com with your device/OS and app version so we can work to resovle the issue.

Jackie Barnes
this glitchy app is beyond frustrating. it will not allow me to return books. I have Uninstaller and reinstalled 6 times in 3 days. I have signed out and signed back in. still doesn't work. I would not use the app but it is the only thing my local library offers. I went to the website and read the mission statements. if the app did what the statements say, it would be lovely, but it doesn't. what do we have to do to get an app that works?
Baker & Taylor
July 8, 2025
Thank you for your feedback. It's disappointing when the app falls short, particularly after multiple tries. Your experience is important to us, and we are committed to enhancing it. Please provide more details via the app's support options; your input would be invaluable. Thank you for your understanding.

Robert Rosoff
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Garbage, and I would give negative stars if I could. Yes, it plays audiobooks, but very poorly. Unlike other similar apps, you need to reopen your book every time you open the app, it loses bookmarks, it does not have 1.75 speed, it stops playing periodically for no reason, sometimes it resets back to an earlier point while playing, which is infuriating, you can't see the total time left in the book, and has many other problems. By far the worst app I need to use. Developers should be ashamed.
21 people found this review helpful
Baker & Taylor
July 10, 2025
We appreciate your detailed feedback and truly value your experience. It’s disheartening to hear about the issues with playback, bookmarks, and speed options. Your insights are important, and we’ll take them into account for future improvements. Thank you for sharing your thoughts with us.