
Karen Wolf
I have not used the app since October 16th 2024 and had to update the app. I need to reset the password but all i get is error messages when I ask for a link to reset. now I cannot access my previous transactions and am trying to get money transferred from UK to USA and USA is not even on the list of countries now when I tried to re-register.
Hello Karen, We apologise for the experience you’ve had while trying to use our service. Please reach out to us at customer.services@torfx.com so we could look into this for you.

Kaaro
- Flag inappropriate
- Show review history
Update. I did get a helpful call in the morning offering help with setup, which increased the rating to 3 starts from 1. Also it might be free but the exchange rate was 5.12 instead of 5.4. It was difficult to setup, requires going back and forth from app to email and website. The website won't allow to paste passwords and I am using secure ones. To begin with I couldn't start the app, after registration, it said I needed to ring the customer service.
10 people found this review helpful

Kamal Yadav
- Flag inappropriate
- Show review history
Not able to sign up or sign in. Shows account already exists, but when try to login it shows error. When I provide email for password reset, it never sends the email but shows email invite sent. Support never responded. So not a reliable platform to send money, very bad app and support. If money gets stuck, I don't think you ever getting it back.
3 people found this review helpful
Hi Kamal,
We apologise for the inconvenience you've experienced while trying to use our service. It’s possible that your account has not yet been activated. Kindly contact us at customer.services@torfx.com, and we’ll do our best to resolve this issue promptly. Your satisfaction is our priority.