
Maha Abdullah
This app is so tricky. I wanted to order online from the website, choose all the products and the delivery was free, then I saw a Notification that says download the app and get 10% discount. I immediately downloaded the app, registered and put the discount code (not bad), when I'm about to put my credit details I realised that the delivery is 20 dirhams, so I went back to the website and paid less then the app. So if you want a free delivery shop from the Web and save the delivery fee.
39 people found this review helpful
M.H. Alshaya Co. W.L.L.
June 20, 2021
Hi Maha,
Please send us your concern at bootsmobileapp@alshaya.com and the team will be happy to support you

Samia
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Like many customers here, I am unable to checkout. I have had my items in my basket for 3 days, tried to check out multiple times. Unfortunately, no success. Defeats the entire purpose of the app. Hope you guys look into it. Edit: This is the second sale, same issue, unable to checkout. Most customer reviews indicate a persistent issue for over 3 months.
56 people found this review helpful
M.H. Alshaya Co. W.L.L.
May 3, 2021
Hello! We apologize for the inconvenience and we appreciate your feedback. The issue faced has been raised immediately and we hope to see you shop soon. Please feel free to share with us your thoughts by contacting us through the following channels: Hotline: 92000-2482 Email: customerservice@alshaya.com Chat via: www.alshaya.com

Kriti Paul
Horrible!!! Being an ardent Boots shopper, I was excited to finally get on the app but my experience was just terrible. Constantly crashes, doesn't allow check out, not able to select payment method, and the list goes on and on. Everytime I try to purchase, there's a new problem and it's making my Boots shopping experience really sour!!!
62 people found this review helpful
M.H. Alshaya Co. W.L.L.
April 17, 2021
Hi! We are sorry for any inconvenience caused, please contact our customer service numbers below or chat with us via our "Boots" website and we will be more than happy to assist with the matter: Kuwait: 182-12-12 UAE: 800-74292 KSA: 92000-2482 KSA: https://www.sa.boots.com/ UAE: https://www.ae.boots.com/ Email : customerservice@alshaya.com