Bouzon Digital

Bouzon Digital

About this app

Bouzon Digital is the management app, Point of Sale terminal, and printing solution for restaurants, bars, and hospitality businesses that use the Bouzon Digital dashboard.

WHAT IT DOES

• Prints receipts, kitchen orders, and cash register closing reports on the establishment's thermal printers: via network (Wi-Fi or cable), Bluetooth, USB, or the terminal's integrated printer, without needing a computer.

• Keeps a print agent active in the background, even with the screen off, so that every order is sent to the kitchen as soon as it's sent from any device in the establishment.

• Opens the business management panel in full screen: POS, dining room and tables, kitchen orders, cash register and closing reports, reservations, online store, and analytics, depending on the modules the business has subscribed to.

• Delivery driver mode: If the business offers delivery, the driver can share their location only during the delivery they initiate, so the customer can track their order.

• Updates are available from Google Play without losing printer settings.

BOUZON DIGITAL SUPPORT

The app maintains a technical support channel with the Bouzon Digital server, which it checks every minute. The Bouzon Digital support team—or its AI-powered automated assistant—can request read-only checks from a closed list (app, network, and printer status; printer search; technical logs; and permissions). Actions that change anything (test ticket, authorizing a USB printer, local print server, adding or editing printers) can only be requested during a temporary support session that expires automatically. Every request is logged.

REMOTE SCREEN SUPPORT (DISABLED BY DEFAULT)

If the business activates this feature through the app ("Allow remote support," after providing an explanation and accepting), a member of the Bouzon Digital support team can view and manipulate the device screen (tap, press and hold, swipe, go back, type, and copy text to the clipboard) during a support session to assist with the POS system. This is done using the Android accessibility service; the screen capture is provided by Android, which requests permission in each session. During the session, a notification with a "Cut" button is displayed to immediately end the screenshot. The image is sent directly to the technician's browser and is neither recorded nor saved. The automated assistant cannot initiate this feature. It can be disabled at any time through the app.

WHO IS IT FOR?

For businesses that are already Bouzon Digital clients. A business account is required to access the service. The app is free; the Bouzon Digital service is a separate subscription.

Bouzon Digital — management software for the hospitality industry. Support: [e-mail]

What’s new

Improved remote support: the technician can help you inside the app without enabling anything else in Settings, with a red frame while they work. Faster connection, stable image and fixes.