Dan Morse
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This is more about the service than the app. The app and internet service has been fine so far, but the cable service leaves a lit to be desired. Picture freezes, and the guide is not always accurate. The audio and video do not always sync. Frankly, the cable service is pathetic. Not impressed with the cable service at all. Blue Ridge Cable sucks. WORST. CABLE. SERVICE. EVER.
2 people found this review helpful
Damon Troch
Well the App itself is plain. Nothing but limited and basic options. Only allows upgrades on your internet packages only. (No downsizing or downgrading at all online) So you constantly have to reach out to their CSRs whom are never on the same page as each other. They are extremely expensive on their tv options. But their Internet prices and packages are reasonable and very fast and Ive never experienced any issues with their internet. They certainly could improve in many aspects.
8 people found this review helpful
Mario Saccucci
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Update 1-3-21: Hadn't used the app in a while because it was so bare bones. It's gotten a lot better now, its finally a real replacement for their website. 5 stars Previous review: okay if you want to see your balance or chat with support. But for the love of everything please allows us to see data usage inside the app. It's a pain to have to log into the website everyday to make sure I'm staying under 44.4 GB a day average on a 1.4 TB monthly cap. Why is feature missing from the app?
14 people found this review helpful
Blue Ridge Apps
December 8, 2020
Thank you for your feedback. Customers are now able to view data usage through the app. Once logged in click the Menu icon in the top left then tap Internet Service, then View Data Usage. If there is anything else we can do to improve your experience, don't hesitate to let us know.