Family care emergencies can disrupt your whole day. The Bright Horizons® Back-Up Care Advantage Program®, a benefit available to you if offered by your employer, can give you peace of mind, providing replacement care when regular arrangements fall through.

Now the program is in the palm of your hand. As a registered* user of the Back-Up Care Advantage Program, you can conveniently schedule care right from your mobile device with the Back-Up Care app. Whether your regular caregiver calls in sick, your child has a school holiday, or you’re transitioning back to work from parental leave, the Back-Up Care app is your easy, time-saving solution to managing family care challenges while on the go.

Once registered at, you can use the Back-Up Care app to:
• Submit a new request for back-up care
• Request previously used care providers
• View details of existing reservations
• Cancel a reservation
• Find nearby centers and view each location on a map
• Add confirmed reservations to your device’s calendar
• Get details about your benefit offering

*Please note: Your employer must participate in the Back-Up Care Advantage Program in order to use this app. Not all employers who participate allow the use of this app. Please contact your human resources department for information on benefit availability. To register for the Back-Up Care Advantage Program, visit
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What's New

This update adds the ability to upload care forms to your account using the camera on your mobile device. We’ve also fixed several bugs and worked on improving the performance of the app. If you need assistance with the app, you can speak with one of our care consultants 24/7/365 at 877-BH-CARES (877-242-2737)
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Additional Information

April 10, 2018
Current Version
Requires Android
6.0 and up
Content Rating
Offered By
Bright Horizons Family Solutions
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