Back-Up Care

Bright Horizons Family Solutions, Inc.

About this app

Family care emergencies can disrupt your whole day. Bright Horizons Back-Up Care™, a benefit available to you if offered by your employer, can give you peace of mind, providing replacement care when regular arrangements fall through.

Now the program is in the palm of your hand! As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app. Whether your regular caregiver calls in sick, your child has a school holiday, or you’re transitioning back to work from parental leave, the Back-Up Care app is your easy, time-saving solution to managing family care challenges while on the go.

You can use the Back-Up Care app to:
• Sign up for your benefit (to get started, you just need your employer’s username and password)
• Submit a new request for back-up care
• Request previously used caregivers
• View details of existing reservations
• Receive notifications when reservations are confirmed
• Quickly create new reservations by copying past reservations
• Find nearby centers and view each location on a map
• Add confirmed reservations to your device’s calendar
• Get details about your benefit offering

*Please note: Your employer must participate in Bright Horizons Back-Up Care in order to use this app. Not all employers who participate allow the use of this app. Please contact your human resources department for information on benefit availability.

Ratings and reviews

Super buggy app. I requested care and it confirmed but never follow through. I logged back into the app (which in and of itself is a very difficult task because it keeps either forgetting the biometric sign in or I get a message saying that some error has occurred just because I tried to log on with username and password) and there was no mention of the request I placed anywhere.

The app is absolutely fine, I didn't have any issues with it. However the company is absolutely awful. Requested care a week in advance but they didn't provide the childcare requested. They didn't provide an update on the prog so I could arrange something else. The five time I called not once someone was helpful or cared. We ended up without any childcare in the end. I will definitely feed this back at work and hopefully they will choose a much competence provider. Stay away from this company.

they so rarely actually manage to arrange emergency cover relative to other providers. and the people I speak to on the phone line are very hit and miss...

What’s new

This release includes minor tweaks and small bug fixes to enhance stability and performance.