I'm very unhappy with this app it's been two weeks of me trying to long into my brightwell and it keep denying me access on the face check. Tried to reach out but they keep telling me to send a screenshot of my problem knowing well the app does not allow me to take a screenshot if not they say reinstall the app and install again I've done so a lot of times already and still it's not working😢😭. I'm very unhappy!!!
6 people found this review helpful
There is something wrong with the new update of the app, I updated and my phone went in a loop of crashing I spent 3 hours trying to figure out the problem I had no choice to factory reset my phone, in the process of reinstalling apps once I got to brightwell the same thing happened again I uninstalled brightwell andy phone went back to normal, I installed again and it was stuck in a loop, now I lost all my data because of a glitched app. Please review your update.
18 people found this review helpful
Brightwell Payments, Inc.
March 14, 2023
Hello, thank you for such a detailed report of the problem you experienced. This is very helpful information that we can pass along to our engineering team so that they can investigate what went wrong. Could you please email me at email@example.com so I could get more information from you about this? I would appreciate it so much. Thank you! - KO
Can't log in. I absolutely hate fact that you have to use facial recognition even when the facial recognition only works 1/10 times. If you contact customer service and tell them you can't access your account because it won't recognize you they basically say oh well thats the only way to log in. Would never choose to use this if it wasn't forced by the cruise lines.
15 people found this review helpful