Kyle Wudrich
Brand new Broil King Pellet 400 and the app won't connect to Wifi or let me skip that option. Contacted support and was told to try an iPhone. Was also given an excuse that "some phones and tablets are not good at transferring large data packages. We’ve noticed issues with almost all companies other than iPhones." If you aren't going to support the app, why have one at all?
6 people found this review helpful
Thomas Gray
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Random disconnects while cooking, forgets my grill all the time, and now my account. Cannot sign in or sign up again. If there was an alternative, I'd use that instead.
1 person found this review helpful
Cory Legue
The app sucks, but what is worse is the lack of support for a high end grill. Constantly being told someone will get back to you is infuriating. The app developer must have a developmental issue. Incompetence reigns supreme. If you are having issues connecting it would seem that shutting off your mobile data is the only way to make it work. If you do that and make sure you are connected to 2.4ghz then it should finally connect. I might say it failed, but it likely didn't.
12 people found this review helpful