Broodle Engage

Broodle

About this app

Broodle Engage is your mobile customer support companion. Stay connected with your customers anytime, anywhere, and never miss an important conversation.

KEY FEATURES

📱 Real-Time Conversations
View and respond to customer messages instantly across all your connected channels including WhatsApp, Facebook, Instagram, Email, Telegram, and website live chat.

⚡ Quick Actions
• Reply to customers with text, images, audio, and files
• Use canned responses for faster replies
• Add private notes for team collaboration
• Assign conversations to team members
• Set priority levels (Urgent, High, Medium, Low)
• Resolve, snooze, or reopen conversations

👥 Team Collaboration
• See who's handling which conversation
• Mention teammates with @mentions
• View conversation participants
• Transfer conversations between agents

🏷️ Organization Tools
• Filter conversations by status, assignee, or inbox
• Apply labels to categorize conversations
• Search through your conversation history
• Sort by latest activity, created date, or priority

🔔 Push Notifications
Stay informed with instant notifications for:
• New conversations
• Assigned conversations
• New messages in your conversations
• Team mentions
• SLA alerts

📊 Multi-Inbox Support
Manage all your communication channels from one app. Connect your website chat, social media accounts, and messaging platforms.

🔒 Secure & Private
• Secure login with email and password
• Multi-factor authentication support
• Enterprise-grade security

PERFECT FOR
• Customer support teams
• Sales teams
• Small businesses
• E-commerce stores
• Service providers
• Anyone who values customer communication

WHY BROODLE ENGAGE?
• Never miss a customer message
• Respond faster with mobile access
• Keep your team in sync
• Improve customer satisfaction
• Work from anywhere

Connect your Broodle Engage account and start delivering exceptional customer support from your mobile device.

For support, visit: https://engage.broodle.one

What’s new

Performance improvements, bug fixes, and latest Android system and security updates.