Brucker Chamados

Luciano Zweibrucker

About this app

Brucker Calls is the official Brucker Printers application for managing technical support calls for corporate printers. It was developed for Brucker customers and technicians, with a simple and direct workflow: opening a call, real-time tracking, and service evaluation.

FOR CUSTOMERS
- Open a call in seconds: describe the problem, choose the urgency (normal, high, or critical), and attach photos of the issue.
- Track the status of your call in real time (open, assigned, being worked on, awaiting parts, completed).
- Receive notifications via push, email, and WhatsApp with each status change.
- Check the service level agreement (SLA) and the remaining response time.
- At the end, rate the service with a score from 1 to 5 stars and leave your comment.
- Complete history of previous calls always available.

FOR TECHNICIANS
- View all calls assigned to you, with filters by urgency, status, and customer.
- Accept the call, update the status as you progress through the service, and record observations in the history. - Access complete printer data (model, serial number, contract).

- Close the service request by creating a detailed service report, describing the service performed, parts used, and total duration.

- The client automatically receives a PDF of the report via email at the end of the service.

MAIN FEATURES

- Optimized B2B workflow: from receiving the incident report to closing it with a report.

- Fixed SLA of 24 business hours, with visual notification when the deadline approaches.

- Support for photos of the equipment attached to the service request.

- Notifications via push (Expo), email (Brevo).

- Secure login: clients access via access code provided by Brucker; technicians and administrators access via email and password.

- Data synchronized in a secure cloud (Supabase), with encryption in transit (HTTPS).

WHO CAN USE IT

Brucker Chamados is exclusively for Brucker Printers corporate clients who have printer rental or maintenance contracts, accredited technicians, and Brucker's administrative team. Registrations are done manually by Brucker — there is no public registration.