Bruknow

FRAMESOFT SOLUTIONS

About this app

Bruknow is the mobile workspace for teams that talk to customers on WhatsApp, Telegram, Instagram and Facebook Messenger.

Your AI assistant answers automatically, around the clock. When a conversation needs a person, your team steps in from this app — with the full history already there.

ONE INBOX FOR EVERY CHANNEL
• WhatsApp, Telegram, Instagram and Facebook Messenger
• Every conversation in one place, no switching between apps
• Push notifications the moment a customer writes

AI THAT ALWAYS ANSWERS
• Automated replies built from your own instructions and knowledge base
• Routine questions handled for you, so your team handles the rest
• Take over any conversation with one tap

REPLY THE WAY YOUR CUSTOMERS DO
• Text, images, video and documents
• Voice messages recorded right in the app
• Location pins
• Saved replies for the things you type constantly

CONTACTS AND CRM
• Customer profiles with conversation history and tags
• Save a conversation contact straight to your phone
• Import the contacts you choose from your address book

BUILT FOR TEAMS
• Multiple agents, and multiple accounts per channel
• Hand conversations between people
• Available in English and Spanish

IMPORTANT: Bruknow is a business tool. You need a Bruknow account, created by your company at bruknow.com. You cannot sign up inside the app.

Privacy policy: https://bruknow.com/privacy-policy/
Delete your data: https://bruknow.com/data-deletion/

What’s new

- Fixed an issue where the conversation pause indicator could show the wrong status
- Fixed some text appearing in English instead of Spanish (timestamps, notifications, error messages)
- Minor UI improvements