ESR

business value

About this app

This is a comprehensive "Report – Receive – Track" app for maintenance work, enabling fast, transparent collaboration among staff and technicians, with easy traceability and reduced paperwork and communication gaps.

Key Features

Instant Reporting: Select machinery/equipment, fill in problem details, attach photos from your camera or image library, and submit in a few steps.

Automatic Work Order Number: The system instantly generates a work order number for easy reference.

Real-time Status Tracking: Monitor progress from receiving the request → processing → completion, including date and responsible person.

Attach Before & After Repair Photos: Add repair evidence and clearly communicate the problem.

Search and Filter: Search by work order number, machinery, reporter, time period, or job status.

Role-Based Access Permissions: Reporters, receiving technicians, and confirmers see only necessary information.

Brief Usage Guide

Log in and select machinery/equipment.

Fill in the symptom/problem details, attach photos, and confirm.

Track the repair status and receive notifications of progress/job completion.

View past repair history anytime.

Privacy and Permissions

Camera/Image: Used solely for taking photos or attaching images to repair requests.

Notifications: Used to inform about repair status and related updates.
Information will be used for repair purposes and in accordance with internal company policies.

What’s new

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