
Cat
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If the the app says "unknown ssid". Make sure your location is on! Also make sure you're on a 2.4ghz network, nothing else will work. The app is simple and doesnt give you any clue to what's wrong when it fails. Spend 3hrs on the internet and trying every combinations to figure it out. UPDATE: Device has suddenly completely stopped connecting connecting after months of working without problems. Can't tell if device or app problem since I can't find helpful info anywhere.
12 people found this review helpful

Nemo
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Great *if* you are ever able to connect the devices. Tried about 60 times - randomly connected! Once connected, super simple operation and reliable. If it ever becomes disconnected - again, you are screwed. So far, unable to get anyone to answer the phone at technical support. Update: Reached tech support today (after 3 attempts) short story - no love. Repeatedly tried with tech on line, unit will not connect. Tech sending me a new plug - which uses a different app!
8 people found this review helpful

A Google user
Garbage app. If you are connected to a 5Ghz network (many phones just automatically connect to whichever network they detect first, or whichever is stronger, faster, etc.) you won't be able to pair your device. The app makes whatever network you are first connected to your default. You can't change it after that. You have to create a new account after connecting to the right network. Even after that, the app still couldn't connect to the device. Useless product. Get a TP Link 2-pack, same price.
9 people found this review helpful