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If the the app says "unknown ssid". Make sure your location is on! Also make sure you're on a 2.4ghz network, nothing else will work. The app is simple and doesnt give you any clue to what's wrong when it fails. Spend 3hrs on the internet and trying every combinations to figure it out. UPDATE: Device has suddenly completely stopped connecting connecting after months of working without problems. Can't tell if device or app problem since I can't find helpful info anywhere.
14 people found this review helpful

A Google user
Having a really hard time updating the firmware. I've tried numerous times. Still no luck. I should have read the reviews first before we bought but thinking home depot recommended this product I wouldn't have a big issue updating the firmware. The set up was really easy until the updated popped up. Hopefully I can get this issue fixed, if not I'll be returning and getting something else. Bummed. No Christmas lights for my daughters.
5 people found this review helpful

A Google user
The product is absolutely terrible. Installing a new outlet for the first time is highly error prone and requires the user to do hacks to get it working. Once installed, you better hope you never change your WiFi router or move to a different area, because repeating the process after initial installation is next to impossible. If you purchased this, I encourage you to not bother with installation and simply request a refund. If that is not possible, I'm so sorry, they fooled you as well.
5 people found this review helpful