Global Blue – Shop Tax Free

Global Blue SA

About this app

Shop the world with confidence. The SHOP TAX FREE app puts everything you need for effortless global shopping right in your hand. Discover stores, track your savings, and manage your Tax Refunds, all from your mobile device.

Available in multiple languages

English, Chinese (Simplified), Russian, French, Spanish, Turkish, Japanese, Indonesian, Portuguese, Korean, Serbian, German, Arabic, and Italian.

What you can do with the SHOP TAX FREE app

• Track your Tax Refunds in real time and see how much you’re estimated refund will be
• Find your favourite brands and stores with smart filtering and what's in promotion
• Explore exclusive offers from partnered brands with easy filters and personalised offers
• Check country‑specific rules including minimum purchase amounts and tax‑free shopping requirements
• Save time at checkout with your digital Membership and automatic form autofill
• Locate the nearest refund points in the city or at your airport/port of departure

Designed for seamless global shopping

Built with advanced maps and navigation, the app helps you quickly find the stores you love and explore top shopping destinations around the world. A complete set of tools guides you through the entire refund process, from purchase to payout, with live status updates and helpful guided notifications

Key Features

• Add your preferred refund method directly in the app
• Advanced mapping and geolocation
• One‑touch enrolment with passport scanning
• Live refund status updates
• Push notifications for refund progress and country‑specific tax info
• Built‑in Membership barcode (compatible with Apple Wallet)
• Customs and refund location finder

Ratings and reviews

Instead of just opening, the app asks each time to sign up or log in. Oddly, :log in" brings one to a web page OUTSIDE THE APP. This rather defeats the purpose of an app! Additionally, despite checking the "keep me signed in" box, it does not do so. Next, EVERY time app asks for location services. I do not understand the advantage. The old GB app was stramlines, more efficient and kept user signed in. After my most recent purchases clear, i will likely look online for refund progress.

Will delete app. Instructions aren't clear/ inaccurate. E.g sign up and login. I don't have an account and clicked sign up with an error response of wrong password when I haven't signed up before. I eventually got to see my list of refunds but no indication if any action is required. I tried to use the "add purchases" from an approved retailer. Clicked onto the "scan" function, it could scan but gave an error but not indicating what the error was. This was the case for a few of my receipts.

Not a straight forward tax refund procedure. Also got misled by the staff at castel romano to accept cash in my home country at a extremely unfavourable conversion rate at 7% lower than mid market rate, on top of the 18% admin fees. A gentle reminder to the travellers not to process tax refund as cash of your home country.