Global Blue – Shop Tax Free

1.85K reviews
Content rating
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About this app

The SHOP TAX FREE app is free with everything you need to shop the world in the palm of your hand. You can now confidently find, shop and refund on your mobile.

The new SHOP TAX FREE app can help you:
• Track your tax refunds instantly see how much you’re saving
• Find your favourite brands and stores
• Quickly find minimum purchase amounts and the tax free shopping rules and information
• Save time, with autofill of tax free forms
• Find the most convenient refund locations in the city and the airport

Designed as the best-in-class tax free shopping companion, the app provides a seamless and personalised experience at every stage of your tax free shopping journey.
Built with the latest mapping technology, you can now easily find stores you love and explore top shopping destinations.
It comes complete with a comprehensive range of tools to help you actively manage all the steps in the tax refund process, including live tracking your refund and of course the SHOP TAX FREE Card.
The app is now available in English, Russian and Simplified Chinese.
Download the app today.

Features include:
• Advanced mapping and geo location technologies
• One touch enrolment through passport scanning
• One touch Tax Free Form tracker
• Live tracking and visibility of tax refunds and status
• In app alerts e.g. when your tax refund status changes, and welcome to a new country with the tax information
• In-built SHOP TAX FREE Card, which can be added to Apple Wallet
• Customs and Refund locations

Before downloading, please note that the SHOP TAX FREE app from Global Blue requires access to the certain services to provide the best customer experience:
• Location services: provide you information and directions to nearby locations of interest (e.g. customs desks, refund offices, merchants)
• Push notifications: inform you about nearby points of interest based
• Camera: scanning your passport during the registration and customs validation process and also for scanning tax free form barcodes
• Wi-Fi connection information: informing you about the availability of a secure Wi-Fi connection to perform mobile export validation where available
• To offer you the best experience when you travel in China, the app provides you with a Baidu map. Baidu collects, uses and shares certain information in accordance with its privacy policy:

By downloading and using the app, you are deemed to have understood and consented to the above.
Updated on
May 14, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Photos and videos and 2 others
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

1.8K reviews
April 21, 2024
Instead of just opening, the app asks each time to sign up or log in. Oddly, :log in" brings one to a web page OUTSIDE THE APP. This rather defeats the purpose of an app! Additionally, despite checking the "keep me signed in" box, it does not do so. Next, EVERY time app asks for location services. I do not understand the advantage. The old GB app was stramlines, more efficient and kept user signed in. After my most recent purchases clear, i will likely look online for refund progress.
3 people found this review helpful
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nikolaus ong
November 5, 2023
Will delete app. Instructions aren't clear/ inaccurate. E.g sign up and login. I don't have an account and clicked sign up with an error response of wrong password when I haven't signed up before. I eventually got to see my list of refunds but no indication if any action is required. I tried to use the "add purchases" from an approved retailer. Clicked onto the "scan" function, it could scan but gave an error but not indicating what the error was. This was the case for a few of my receipts.
7 people found this review helpful
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Global Blue Marketing Services Ltd
December 4, 2023
Hi, I regret that you don't find this app helpful. However, if the Form is a manual Form or issued by a different VAT operator, we will not be able to recognize it. For refund matters, I suggest contacting our customer service team for further assistance. Thank you for your understanding and have a nice day.
Abel Suviri
April 22, 2024
The last update adds a modern up to date UI but it adds crashes every 10 seconds as well. It's impossible to use the app with this number of crashes everywhere. Had to take screenshots of the tax form barcodes because it will crash many times while trying to scan all of them at the border tax return office
6 people found this review helpful
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What's new

Thanks for using the Shop Tax Free app. We update the app as often as possible to improve the features and the performance.