Global Blue – Shop Tax Free

1.41K reviews
Content rating
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About this app

The SHOP TAX FREE app is free with everything you need to shop the world in the palm of your hand. You can now confidently find, shop and refund on your mobile.

The new SHOP TAX FREE app can help you:
• Track your tax refunds instantly see how much you’re saving
• Find your favourite brands and stores
• Quickly find minimum purchase amounts and the tax free shopping rules and information
• Save time, with autofill of tax free forms
• Find the most convenient refund locations in the city and the airport

Designed as the best-in-class tax free shopping companion, the app provides a seamless and personalised experience at every stage of your tax free shopping journey.
Built with the latest mapping technology, you can now easily find stores you love and explore top shopping destinations.
It comes complete with a comprehensive range of tools to help you actively manage all the steps in the tax refund process, including live tracking your refund and of course the SHOP TAX FREE Card.
The app is now available in English, Russian and Simplified Chinese.
Download the app today.

Features include:
• Advanced mapping and geo location technologies
• One touch enrolment through passport scanning
• One touch Tax Free Form tracker
• Live tracking and visibility of tax refunds and status
• In app alerts e.g. when your tax refund status changes, and welcome to a new country with the tax information
• In-built SHOP TAX FREE Card, which can be added to Apple Wallet
• Customs and Refund locations

Before downloading, please note that the SHOP TAX FREE app from Global Blue requires access to the certain services to provide the best customer experience:
• Location services: provide you information and directions to nearby locations of interest (e.g. customs desks, refund offices, merchants)
• Push notifications: inform you about nearby points of interest based
• Camera: scanning your passport during the registration and customs validation process and also for scanning tax free form barcodes
• Wi-Fi connection information: informing you about the availability of a secure Wi-Fi connection to perform mobile export validation where available
• To offer you the best experience when you travel in China, the app provides you with a Baidu map. Baidu collects, uses and shares certain information in accordance with its privacy policy:

By downloading and using the app, you are deemed to have understood and consented to the above.
Updated on
Oct 28, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Photos and videos and 2 others
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted
1.41K reviews
March 9, 2023
There is absolutely NO point in using this app. In the end if you want your refund you'll be forced to go an agent at an airport and fill out all of the information that the point of sale collected and that the app already collected from you. So save yourself the trouble and just fill out the forms at the airport or let the country keep their money because they clearly don't want to give it back to you.
1 person found this review helpful
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Global Blue Marketing Services Ltd
March 17, 2023
I regret to hear about your story. This APP is designed for a better SHOP TAX FREE experience. When you are at the store, you can present the barcode to the shop so that they can scan it and a form will be issued with the details automatically. I hope this information helps.
Dennis Jensen J.r
March 2, 2023
This is a scheme, in my opinion. You will still pay the taxes over purchases and ask for the tax free form from Global Blue, spend a lot of time filling the form, getting it validated at customs, submiting your only proof of purchase and complying with their bureaucracy. Support is another never ending process, asking for information they already have to open a support ticket and throwing out errors like your correct phone number being invalid. I'm Stuck! These dinosaurs are living in the 80s.
3 people found this review helpful
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Global Blue Marketing Services Ltd
February 24, 2023
Hi, Global Blue commission is based on each refunded transaction. It's our most interest to locate and process each Tax Free Form. However, we have to be compliant with the local refund rules set by the respective tax authorities. We seek your understanding that we may need additional information from the clients in order to complete the process.
Mike Le
November 27, 2022
In Germany there is 19% VAT and Global Blue only refunds <10% meaning they are keeping have of the refund as service charge. You have to fill out a lot of forms by yourself as well. So the service they provide is not even worth it. Apart from that the search in the app is pretty slow and not really accurate.
6 people found this review helpful
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Global Blue Marketing Services Ltd
December 2, 2022
Hi, I'm sorry that you are upset about the service fee. However, the refund amount is based on the net value of the goods, not the purchase amount and the service fee is indicated on each form for the customers' reference.

What's new

Thanks for using the Shop Tax Free app. We update the app as often as possible to improve the features, and the performance.