Global Blue – Shop Tax Free

1.29K reviews
Content rating
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About this app

The SHOP TAX FREE app is free with everything you need to shop the world in the palm of your hand. You can now confidently find, shop and refund on your mobile.

The new SHOP TAX FREE app can help you:
• Track your tax refunds instantly see how much you’re saving
• Find your favourite brands and stores
• Quickly find minimum purchase amounts and the tax free shopping rules and information
• Save time, with autofill of tax free forms
• Find the most convenient refund locations in the city and the airport

Designed as the best-in-class tax free shopping companion, the app provides a seamless and personalised experience at every stage of your tax free shopping journey.
Built with the latest mapping technology, you can now easily find stores you love and explore top shopping destinations.
It comes complete with a comprehensive range of tools to help you actively manage all the steps in the tax refund process, including live tracking your refund and of course the SHOP TAX FREE Card.
The app is now available in English, Russian and Simplified Chinese.
Download the app today.

Features include:
• Advanced mapping and geo location technologies
• One touch enrolment through passport scanning
• One touch Tax Free Form tracker
• Live tracking and visibility of tax refunds and status
• In app alerts e.g. when your tax refund status changes, and welcome to a new country with the tax information
• In-built SHOP TAX FREE Card, which can be added to Apple Wallet
• Customs and Refund locations

Before downloading, please note that the SHOP TAX FREE app from Global Blue requires access to the certain services to provide the best customer experience:
• Location services: provide you information and directions to nearby locations of interest (e.g. customs desks, refund offices, merchants)
• Push notifications: inform you about nearby points of interest based
• Camera: scanning your passport during the registration and customs validation process and also for scanning tax free form barcodes
• Wi-Fi connection information: informing you about the availability of a secure Wi-Fi connection to perform mobile export validation where available
• To offer you the best experience when you travel in China, the app provides you with a Baidu map. Baidu collects, uses and shares certain information in accordance with its privacy policy:

By downloading and using the app, you are deemed to have understood and consented to the above.
Updated on
Oct 28, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Photos and videos and 2 others
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted
1.29K reviews
Rossana Suriano
September 12, 2022
It's bad enough that they now have monopoly on tax free, and I have to pay them fees instead of just getting the money back from the country I made the purchase in, like I used to. I thought the app was an improvement, but I can't enter my card for refunds. Keeps giving me "technical error".
13 people found this review helpful
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Global Blue Marketing Services Ltd
September 16, 2022
Global Blue is the leading company in the VAT refund industry. However, we never carry on any monopoly practice and you can see many other VAT operators in both Europe and Asia. I suggest you submit a request via web form with the form Doc-ID and we can assist you further from there.
Cristian Belfiore
July 18, 2022
I set up my refund account. This is a EURO account and the transaction were in EURO currency. For the lucky times that I was refunded, they send me the refunds in GBP and USD. At every claim I am asked to set it up again. The result is that I lost 2 refunds! It's impossible to contact them via the app and their feedback takes week.
16 people found this review helpful
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Global Blue Marketing Services Ltd
July 22, 2022
For the refund currencies and calculation, you may refer to our terms and conditions website or the article in the help and support portal. For the two missing refunds, I'd suggest you replied to the previous case with the Doc-ID for us to check further. Thank you.
July 23, 2022
As for other companies there isn't the option of adding a credit card to your profile. Instead you have to contact them for every refund as the store didn't put the card number when I made the purchase. It would be good to have this option as you have in Innova Tax Free App
12 people found this review helpful
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Global Blue Marketing Services Ltd
August 5, 2022
In most cases, we are able to update card info for customers. Please go to the APP, More -> Contact us, and send us your request. Please don't provide any card details in the request. Our representative will send you a secured link to solve this issue. Thank you.

What's new

Thanks for using the Shop Tax Free app. We update the app as often as possible to improve the features, and the performance.