CA Service Point

Symantec Enterprise Division, Broadcom Inc.

About this app

The CA Service Point mobile app is an extension of CA Service Management’s self-service capability. It is an easy-to-use, simple to configure, a productivity-centric mobile app providing customer self-service for exceptional support on-the-go. The mobile app enables users to seamlessly report an issue from their mobile device and view their tickets in a user-friendly mobile interface. This mobile app works only with the 17.2 and 17.3 release of CA Service Management.


With CA Service Point mobile app, you can:

. Use natural language to report an issue, anywhere anytime

. Receive context-based suggestions

. Manage tickets, including adding comments and modifying and closing tickets

. Track ongoing activity

. View, download and add attachments

. Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting
a service.

. Call your Service Desk with a single click via the auto dialer

What’s new

CA Service Point is now enhanced to login using Siteminder SSO and also contains defect fixes