
Alex Reid
I can't sign up and make an account. I even tried on my MacBook and it won't work. Everytime I press the 'sign up' and 'create an account' button it just sends me straight back to the login page. I genuinely don't know what to do and i'm so sad because I'd love to use the app and buy something from my fave artists that I listen to, but I can't cause I cannot make an account. :(
3 people found this review helpful
Blue Garage Corporation
November 11, 2025
Hello. This is FANS.
We sincerely apologize for the inconvenience you have experienced while using FANS.
For a more accurate review and resolution, please submit your inquiry through the 1:1 Inquiry feature within the FANS app.
We will promptly look into it and provide further assistance.

SarcasticShaunie
This is possibly the worst app I've used. The app functions somewhat like a webbrowser that seems outdated, it loads quite slowly & I need to login every single time I open the app, despite having used the option for "Save ID". Besides this I need to go from the Korean version to the English version every single time, even though I do/can not own an account through the Korean version. Unfortunately I will need to keep using this app, since it offers product that are not available elsewhere.
22 people found this review helpful
Blue Garage Corporation
February 27, 2025
Hello. This is FANS, a place where fans and artists meet.
We sincerely apologize for the inconvenience you have experienced while using FANS.
We will do our best to make improvements to provide you with a better experience in the future.
For any questions, you are always welcome to let us know through FANS 1:1 inquiry within the app.

daniella gomez
The app has been glitching for about a month now. Every time i try to change to EN. It never changes. Stays in korean or japanese.. I've been having to use the website, to purchase and to check my order status because the app is not working to log in to my EN account.
3 people found this review helpful
Blue Garage Corporation
March 19, 2025
Hello, this is JYP SHOP.
We sincerely apologize for any inconvenience you experienced while using JYP SHOP.
To ensure a more accurate review and resolution, please submit your inquiry through "Contact Us" within JYP SHOP, and we will assist you promptly after verification.
We are here for the fans.
JYP SHOP.