Agent Mobile Experience

Total.Care Holdings

About this app

Enable your team to manage customer phone and digital interactions on-the-go with this mobile application.

An all-in-one collaboration tool used across the world to mobilize your workforce while keeping you connected to your customers and prospects.

Never miss another sale or service opportunity.

- Enable on-the-go employees to stay connected to clients and colleagues no matter where they are
- Maintain a single business identity across all employee mobile devices
- Sign in as a softphone, VoIP device, or PSTN device
- Set availability (Ready or Not Ready) to route business phone calls and text messages and respond on behalf of the organization
- Check the status of colleagues
- Gain insights into call, text, email, chat and social channel volumes and see what is waiting in queue
- Transfer and requeue conversations to another queue or external destination

Use of the app requires a paid subscription and is only available for existing customers. Data charges and voice minutes may apply to mobile app usage.

What’s new

Bug Fixes
SAML SSO
OAuth 2