Motive Financial

Canadian Western Bank CWB

About this app

At Motive Financial (Motive) we understand you’re always on the move. Now, your money can move with you with Motive Financial’s mobile app. Get up-to-date account balances, view transactions, pay bills, and transfer money all from the convenience of your mobile device.

Motive Mobile is compatible with Android operating systems 4.1 and higher. To use the app, you must be signed up for Motive Financial Online Banking. If you have lost your online banking personal access code, phone Motive at 1-877-441-2249. Your login information for Motive Mobile is the same as for your Motive Online Banking.

With Motive Financial’s mobile app, you can:
• Quickly view your account balances
• Manage multiple accounts
• View previous and upcoming transactions
• Pay bills and transfer money now or schedule future payments
• Send and receive Interac® e-Transfers
• Find nearby ATMs

To use Motive Mobile, you will need to grant the app permission to access the following functions:
• Approximate location – allows you to use your device’s GPS to find an ATM. This can be turned off after the app installation by turning off the phone’s GPS.
• Full network access – allows Motive Mobile to connect to the Internet so you can do your mobile banking.
• Take pictures and videos – Motive Mobile does not currently have remote deposit capability, but permission to take photos and video is required to allow the app to download.
Learn more about the app permissions at: https://www.motivefinancial.com/AboutUs/WaysToBank/MobileApp/FAQ.
By clicking "Get", you consent to the installation of Motive Financial Mobile app and any future updates or upgrades which may be automatically installed depending upon your device or operating systems default settings or user-initiated settings. You can withdraw your consent at any time by uninstalling this app.
Motive Financial is a division of Canadian Western Bank. By downloading and using this application, you agree that its use will be governed by your account agreement with Canadian Western Bank. Though Motive Financial will not charge you any fees for downloading and using the application, downloading and using the application may cause you to incur data usage fees from your mobile service provider. Any personal information provided by you in the course of using the application is governed by Motive Financial’s Privacy Code, which can be found at https://www.motivefinancial.com/Legal/Privacy/.
Motive Financial Mobile uses data encryption technology to prevent fraud. If you incur losses due to an unauthorized banking transaction you will be reimbursed as set out in your account agreement.
Interac® is a Trademark of Interac Inc. Used under licence by Canadian Western Bank

Ratings and reviews

I opened this account for a 52 week savings challenge. It has been least innovative and creative experience using this banking app. It practically does nothing other than shows balance. I had to run to a computer to set up the automatic transfers into the account. No biometric, no mobile deposits, no modifications to tenderers can be done within the app. The app is slow, buggy and quite frankly, just way outdated.

There were some recent changes to Motive Financial's Savings offer and I wanted to make sure that I was getting the best benefit, as it had just rolled out on the 14th, I got through to an amazing rep Julie within less than 2 minutes, she was able to remove my old chequing account and update my new savings account to allow tap access as well as take care of everything else. Great interest rates, TFSA just does its thing. I am very happy. Again another shoutout to Julie! She was amazing!

Bank is good, so far with the highest interest rate for savings accounts (others have higher rates, but only for like 3 to 6months. But this one is at 4.1% all the time) The reason for being 2 stars is the login page is so outdated. Type your password, the do MFA at every single logon! No option for biometrics logon. It seems all bank apps now has biometrics logon except this one.

What's new

We are working on the app experience to make it better and faster. In version 15, we have fixed some bugs, improved performance, and enhanced some accessibility features based on your feedback.