CapptIA
Everyone
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About this app
CapptIA Mobile is the perfect companion app for your support team. Connect to your CapptIA installation and have live conversations with your customers from anywhere.
Designed for mobile teams: support, sales, and customer service agents who need to respond quickly without losing context.
KEY FEATURES
• Unified Inbox: View and respond to all your conversations from a single location.
• Push Notifications: Receive instant alerts when a customer messages you or when a new conversation is assigned to you.
• Live Conversations: Chat in real time with presence indicators (typing, online, last seen).
• Messages with Attachments: Send and receive images, videos, audio, and documents directly from the chat.
• Canned Responses: Reuse favorite messages with shortcuts and variables to respond in seconds.
• Multi-Account: Switch between CapptIA accounts if you manage multiple teams or brands. • Multi-language support: The app is available in over 40 languages.
• Light and dark themes: Adapt the app to your style and reduce eye strain.
• Secure authentication: Log in with email/password or SSO (SAML) when your installation supports it.
• Shortcuts and search: Quickly find any conversation.
PRODUCTIVITY
• Mark as read/unread in one tap.
• Assign and reassign conversations.
• Tag and filter by status, priority, or agent.
• Reply from the lock screen with Quick Reply.
PRIVACY AND SECURITY
• Encrypted connection to your CapptIA server.
• No third-party tracking: Traffic stays within your installation.
• GDPR compliant.
LANGUAGES
Spanish, English, Portuguese, French, German, Italian, Russian, Chinese, Japanese, Korean, Arabic, and over 30 additional languages.
Designed for mobile teams: support, sales, and customer service agents who need to respond quickly without losing context.
KEY FEATURES
• Unified Inbox: View and respond to all your conversations from a single location.
• Push Notifications: Receive instant alerts when a customer messages you or when a new conversation is assigned to you.
• Live Conversations: Chat in real time with presence indicators (typing, online, last seen).
• Messages with Attachments: Send and receive images, videos, audio, and documents directly from the chat.
• Canned Responses: Reuse favorite messages with shortcuts and variables to respond in seconds.
• Multi-Account: Switch between CapptIA accounts if you manage multiple teams or brands. • Multi-language support: The app is available in over 40 languages.
• Light and dark themes: Adapt the app to your style and reduce eye strain.
• Secure authentication: Log in with email/password or SSO (SAML) when your installation supports it.
• Shortcuts and search: Quickly find any conversation.
PRODUCTIVITY
• Mark as read/unread in one tap.
• Assign and reassign conversations.
• Tag and filter by status, priority, or agent.
• Reply from the lock screen with Quick Reply.
PRIVACY AND SECURITY
• Encrypted connection to your CapptIA server.
• No third-party tracking: Traffic stays within your installation.
• GDPR compliant.
LANGUAGES
Spanish, English, Portuguese, French, German, Italian, Russian, Chinese, Japanese, Korean, Arabic, and over 30 additional languages.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
What’s new
CapptIA 3.2.0 — primera versión pública.
• Inicia sesión más rápido con SSO y MFA.
• Recibe notificaciones push en tiempo real.
• Adjunta archivos, imágenes y notas de voz.
• Bandeja unificada para todos tus canales.
• Disponible en español, inglés, portugués y +30 idiomas.
• Modo oscuro.
• Inicia sesión más rápido con SSO y MFA.
• Recibe notificaciones push en tiempo real.
• Adjunta archivos, imágenes y notas de voz.
• Bandeja unificada para todos tus canales.
• Disponible en español, inglés, portugués y +30 idiomas.
• Modo oscuro.
App support
About the developer
TUCAN MARKETING DIGITAL S A S
bi@tucanmarketingdigital.com
CALLE 73 VIA 40 350
BARRANQUILLA, Atlántico
Colombia
+57 316 3079084