Carbonara App for Restaurants

Carbonara, Inc.

About this app

Carbonara App is an all-in-one guest management system, providing waitlist and reservation service for modern restaurants, cafés, and bars.

Replace fragmented tools with a single platform to manage waitlists, reservations, guest communication, and table operations—whether you run a walk-in heavy venue or a fully booked dining room.

Used by 5,000+ hospitality venues worldwide.

KEY FEATURES
-Waitlist & Queue Management
-Digital waitlist with accurate, predictive wait times
-SMS & WhatsApp alerts with two-way communication
-QR code check-in and remote joining of the waiting list
-Manually input Reservations & and use Online Booking
-Online reservations via website, Reserve with Google integration, and social media
-Reservation deposits and ticketing for prepaid experiences
-Reduce no-shows with automated reminders
-Visual floor plan with AI setup - takes 1 minute - for table & floor management
-Real-time table status and service tracking
-Optimize seating, pacing, and staff coordination
-Two-way SMS, WhatsApp, and email messaging
-Automated confirmations, reminders, and follow-ups
-Build marketing lists and re-engage guests
-Collect feedback and drive Google reviews
-Works on phone, tablet, and desktop with Device Sync - Real-time syncing across all devices and teams
-Manage single or multiple venues

WHY CARBONARA
-Built for both walk-ins and reservations (not just one or the other)
-No expensive cover fees or per-booking commissions
-Designed for speed during live service
-Flexible for restaurants, cafés, bars, and hybrid concepts
-Easy setup with powerful customization

SUPPORT
Questions or feedback? Reach us anytime at [e-mail]
Terms of Use: https://www.carbonaraapp.com/terms/
Privacy Policy: https://www.carbonaraapp.com/privacy-policy/

Don’t hesitate to reach out to us with any questions or feedback at [e-mail]. We love to hear from our customers so that we can improve our platform and continue to make great products for restauranteurs. And remember: You can always check out our website for more information: www.carbonaraapp.com.

Ratings and reviews

I have no idea how they offer this for free, but this app is everything our restaurant has been looking for. It runs on any iOS or Android device, so our staff can all use their own phones to add customers to the wait list without having to return to a central shared tabled. Everything syncs between devices (all logged in to same user account), so everybody is on the same page. We're super busy and don't have a dedicated host station, so this solution is perfect for our use case. The app itself is well designed and super intuitive. Adding names is simple and fast, and you have the option of including a lot of granular additional information if you wish. Have a customer who wants to dine on the patio, with a baby that needs a high chair and a dog? Just hit a couple of icons and your bussers know exactly where to take the party and how to set the table up for them. Notifying customers is easy and there's surprisingly no charge for sending texts. When the customer is added to the list it sends out a text with the quoted wait time. When a table opens up, you hit the notify button and it fires off another text asking them to come in the door. It's neat how customers can communicate with the restaurant via text if they want to cancel or they're a few more minutes away or they want to make edits to their party composition. There are a couple of minor UI issues (mainly notification alerts covering up navigation elements on Android), but nothing deal-breaking. It also takes a few seconds for the list to update after you've cleared names off the list, but that's not a big deal since it's probably communicating with the cloud. We haven't had a chance to try out the reservation and table management modules, but it's crazy that those are also included. Our restaurant has used the Waitlist.me app, the Yelp waitlist app, and Carbonara blows both of those out of the water and it's FREE. I'm not sure what the catch is, if there even is one... but so far so good for us. We really couldn't be happier with it.

I love this app! Our business would be lost without it when its busy. The QR scanner for customers to add themselves to the waiting list works a dream, it frees our servers to focus on other tasks. I love that the little thins such as customers able to be specific on whether they sit inside or outside. There's so much more we can use it for that we have yet to explore. i.e reservations, floor plan. Pablo is fantastic too, he always replies so quickly and helpful if you have any issues.

I use this app for it's waitlist function and it is extremely simple and easy to use as well as customizable. It supports multiple languages as well and your client's can be advised in their native language.

What’s new

NEW - AI-powered wait time predictions
NEW - Country flags and speed keys for phone numbers
NEW - POS system setup questionnaire
Fixed several bugs and UI stability issues.