Carbonara App for Restaurants

Carbonara, Inc.

About this app

Carbonara App is a digital waitlist and restaurant reservation system that allows you to seamlessly handle both walk-in customers and guests who have reserved tables.

Created simultaneously for restaurants, cafés, and bars, our app offers an approachable set of features:
- a digital waitlist to manage virtual queues;
- an online booking service to schedule reservations, and
- most recently, an innovative pre-ordering system to allow customers to buy beverages or order food before being seated.

Send SMS and WhatsApp messages and text guests in the virtual queue to inform them when their table is ready. Fill your tables with walk-in host strategies — such as two-way communication features to manage your tables in real time.

If you’re a reservation-based restaurant, guests use the app to make online bookings. Customers reserve tables from anywhere on the web, either via your website or social media platform.

Smoothly schedule your operating hours, and apply table management features to select free tables and seat guests.

It's as simple as ABC: Guests waiting at your door don't want to feel like anyone is wasting their time.

Give guests what they want — a smart platform to enhance their dining out experience and enjoy their meals with zero hassle.

Be the ideal host: let Carbonara App help you fork up a first-class hospitality experience today!

Features:
- NEW! Enhance the customer experience with drink pre-ordering. Let customers pre-order and pay for drinks before they even step through your door.
- Provide customers with accurate wait quotes and timers using the app's notification features.
- Send customers text reminders and ensure they arrive on time. SMS messages cost nothing, as Carbonara App absorbs all tariff charges.
- Bring your whole team on board with multi-device sync. Now everyone views the waitlist and reservation management screen at any time.
- Change of plan? Receive messages from customers via Carbonara App's two-way communication features, reducing your restaurant's risk of no-shows.
- Communicate with international customers from across the globe with multi-language support.
- Use the table management screen and swiftly assign customers their seats, attending to party size and guest preference.
- Engage with restaurant analytics that provide key insights on how your business is performing.

Don’t hesitate to reach out to us with any questions or feedback at [e-mail]. We love to hear from our customers so that we can improve our platform and continue to make great products for restauranteurs. And remember: You can always check out our website for more information: www.carbonaraapp.com.

Ratings and reviews

I have no idea how they offer this for free, but this app is everything our restaurant has been looking for. It runs on any iOS or Android device, so our staff can all use their own phones to add customers to the wait list without having to return to a central shared tabled. Everything syncs between devices (all logged in to same user account), so everybody is on the same page. We're super busy and don't have a dedicated host station, so this solution is perfect for our use case. The app itself is well designed and super intuitive. Adding names is simple and fast, and you have the option of including a lot of granular additional information if you wish. Have a customer who wants to dine on the patio, with a baby that needs a high chair and a dog? Just hit a couple of icons and your bussers know exactly where to take the party and how to set the table up for them. Notifying customers is easy and there's surprisingly no charge for sending texts. When the customer is added to the list it sends out a text with the quoted wait time. When a table opens up, you hit the notify button and it fires off another text asking them to come in the door. It's neat how customers can communicate with the restaurant via text if they want to cancel or they're a few more minutes away or they want to make edits to their party composition. There are a couple of minor UI issues (mainly notification alerts covering up navigation elements on Android), but nothing deal-breaking. It also takes a few seconds for the list to update after you've cleared names off the list, but that's not a big deal since it's probably communicating with the cloud. We haven't had a chance to try out the reservation and table management modules, but it's crazy that those are also included. Our restaurant has used the Waitlist.me app, the Yelp waitlist app, and Carbonara blows both of those out of the water and it's FREE. I'm not sure what the catch is, if there even is one... but so far so good for us. We really couldn't be happier with it.

I use this app for it's waitlist function and it is extremely simple and easy to use as well as customizable. It supports multiple languages as well and your client's can be advised in their native language.

Our restaurant couldn't be happier with Carbonara! Was looking for a simple waitlist app without all the extra marketing insights they all like to attach and this is perfect! No fuse at all all...and it's free! My host's are very happy with this app!

What's new

- Bug fixes