Won't back up, constant login requests This app has gone to hell in a hand basket... It won't upload my photos or videos, constantly says backup failed, try again in X minutes. Every time I try to access my account I have to log in then it takes me back to the main screen, rinse and repeat. I pay a butt ton of money for this service, I think you can afford to pay a decent app developer to get this app back in line...
App is pretty useless Shows you what is backed up but only let's you recover one file at a time. When I pushed customer support why there was not an easy way to restore stuff lost, I was told the app was free. Nice. I guess they forgot you actually have to pay for the service from a computer to get backup.
You earned it "- ☆☆☆☆☆" negative 5 stars Your application has issues and you've known this now for some time - it's not backing up files and you do/did nothing to alert customers or fix it... It's not like the old days where there was only one telephone company in town - keep this bad service up and people will move to more reliable & less expensive services.
Constant restarts This app used to be much more reliable. Now it restarts picture uploads constantly. It's very difficult to keep my phone backup up-to-date. This also kills my battery pretty quickly if I'm not paying attention.
Poor mobile support = antiquated product I understand Carbonite's core business is PC oriented. However, as a consumer product in this era, if you can't get mobile support right, you alienate a Huge customer base. This app hasn't been updated for a year; not for lack of problems judging by posts. By most accounts it appears the Co. is backing away from mobile altogether (despite their advertising). Perhaps they're more focused on supporting their business customers? For now, I'll be shopping for a more complete, consumer-friendly backup solution.
Error unknown null on 5.1.1 galaxy s5 When using on new Samsung galaxy S5 tmobile with latest firmware and selecting bacup I get error Error unknown null. Please address asap as I am a Carbonite subscriber. I had an updated same version before without that error
Backup status date added for computer and devices