complete Control

card complete Service Bank AG

About this app

• Online Payments: Confirm your online payments easy and secure just with your fingerprint.

• Real Time notifications: After each card usage, you will immediately get a push notification with all the transaction details – you always stay in control.

• Self Service: Would you like to update your details, receive your account statements by e-mail, change your Secure Code, or register a new phone number for receiving mobileTANs? You can manage all these services and many more at any time in the complete Control Self Service area.

• Transaction inquiries: Do you want to keep an eye on your spending? complete Control provides you an overview of all your cards and transactions at any time, from anywhere.

• complete World: The complete World offers you not only tried-and-tested products at the card complete special price, but also numerous exclusive offers from our partners in the hotel, culture and lifestyle sectors, as well as lots of new and interesting things.

Ratings and reviews

Supplying & submitting personal data does still not work, after having waited over a month to try again: Data input is lost if you do not input everything in one go, and once I did that, I got a persistent error (tried multiple times for several minutes) saying "An error occurred, please try again". After switching away and back to the app, my personal data has just been wiped (again). As an IT professional: This app is a disgrace for such a large company!

Wanted to pay at a hotel with 2 factor authentication, suddenly a popup occurred requesting to update now the personal data, and not able to get out of that request -> did now update because of the request BUT at the end it always responded with: "An error occurred, please try again" not saying what kind of error ! tried multiple times no chance to get out of this ! not able to pay at that moment ! This app is a disaster !!! got stuck in that deadlock, how come could that happen ??

Really poorly designed app with very bad user interface and user controls. I would expect a credit card app like this one to give me notifications whenever my card is used, and to be able to set limits of how much i wish to spend across which channels, and whether to enable or disable foreign transactions. Even though this app is supposed to give me notifications for each transaction, it does not work more than half the time. The user interface to set the transactions limit or enable/ disable foreign transactions, does not exist in the app. Worst of all, their call center works only Mon-Fri from 8am to 6pm, and the waiting times are usually more than half an hour, and the agent only speaks German. The worst credit card provider and app that i have used in my life.

What’s new

We are continually improving and upgrading our complete Control app. With this new version we fixed small technical issues and improved the performance of the app. To benefit from all its features and services, why not download the latest version? Thank you for using the complete Control app.