CardPointe

CardConnect

About this app

The CardPointe app lets you process and manage payments with ease. With live transaction data at your fingertips, CardPointe will become a critical tool in running your business.

FEATURES
• Virtual Terminal: Process payments for all major credit cards.
• CardPointe Mobile Card Reader: Accept card-present payments on the go.
• Accept Tips: Enable customers to select preset tip amounts.
•Catalog: Organize and manage your products, pricing, and discounts.
• Signature Capture: Allow customers to use their fingertip to sign for transactions.
• Customer Profiles: Save customer profiles to run future transactions.
• Reporting Dashboard: View your business data at a glance.
• Transaction Management: Void, refund, reprocess, or resend receipts for existing transactions.
• Notifications: Get alerts for important events, like chargebacks, refunds, and declined transactions.
• Compatible Printer: Use a supported Bluetooth printer to print receipts or food orders.
• Support for CardPointe Integrated Terminals: Connect to your countertop CardPointe Integrated Terminals to accept card-present payments with PCI-validated point-to-point encryption. CardPointe can also be accessed via any browser, complete with additional features including recurring billing and custom reporting.

Ratings and reviews

I have been using the Android app for several weeks and have had no problems with it so far (on a Google Pixel phone). All of my experiences with Customer Service have been satisfactory over the past few years since first signing up with this company. It is unfortunate that others have had bad experiences with this app & company. I am waiting for the Android app to get updated with card reader pairing so we can get the lower rate on swipe transactions versus manually keyed sales. Soon?? I hope!

Leaving Cardpointe/ CardConnect because of the random huge extra fees we see taken here and there, with no warning. Can't get a persom on the phone without playing several rounds of Menu Choice Hell and then they 1) aren't English speaking and 2) can't give you an explanation of why they tapped your bank account with 30% MORE than expected, 3) we get *disconnected when I demand an explanation! Plus, forced new fees for *security packs* we can't opt out of? After years of this, we're out.

The app seems to work fine. The service is another story and I just terminated my PayChex/CardPointe account, their fees ended up being much higher than advertised - every transaction was charged at the higher "non-qual" rate. I contacted our Paychex rep (Ryan) about it in early December and he promised to get it straightened out then went MIA for a couple weeks then sent me an email to call him during the holidays, now he's unresponsive again - doesn't return calls or emails. The total fees on our partial month of December transactions was over 5% so we're done with that frustration.

What's new

3.6.1: This update enhances the stability of the app and ensures a smoother user experience across all devices and interfaces.
3.6.0: This update includes enhancements to the login process - now featuring 2-factor authentication via email for added protection.
3.5.0: This update adds support for NFC (Contactless) transactions for the CardPointe Mobile card reader device as well as improvements for the device.