CareQB

CareQB

About this app

CareQB helps agencies solve last minute issues more quickly with less stress by streamlining (and in places automating) communication with caregivers and clients. Our users see huge reductions in scheduler stress with big efficiency gains, like one agency that grew hours by 49% while cutting scheduler working hours by 20%!

CareQB is a business phone platform designed specifically for the needs of home care. By integrating data from your existing scheduling software, CareQB AI solves transactional issues (like filling weekend callouts and handling missed clock-ins) so you and your team can focus your time on building relationships with clients and caregivers. Everything goes through SMS to make it super easy for caregivers to onboard, while giving you full visibility to what the AI is handling right in the same thread.

What’s new

- Improvements to user transfer functionality, including better tracking of status when initiating transfers
- Adding controls for managing caller hold state (shared between all participants)
- Expanding audio device selector beyond just speakerphone