M Sweetness
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Customers are forced to accept a coupon, no refund option, when the service fails, so they're forced to continue using the service whether they want to or not. Customers do get the full amount in coupon form so they can use on another order. However, to place another order using the coupon their card gets charged anew for delivery. Coupons do not cover delivery, however delivery charge for the failed order is included in coupon total. Unfair to customers.
13 people found this review helpful
CaribeSolutions
November 6, 2021
Thank you for your feedback, and for using CaribeEats. To clarify, you do get back 100% of what you spent, and you can use 100% of it on another order. Also, we've updated the app so that credit/vouchers can now be used to cover all delivery fees, taxes, and any other fees. Thank you.
Itan Chait
App is progressively getting worse. No drivers, insane waiting times and blame it in the restaurants or drivers or make other excuses. Can't call customer service anymore and app will crash if you attempt to contact driver. Seriously.
4 people found this review helpful
andrea eastman
Never got to confirm my order it kept saying order failed after I put in my card information. There is no refund and it's super expensive the order total was the same as the delivery. Do not waste you time to download this app.
4 people found this review helpful
CaribeSolutions
April 28, 2022
Thank you for your feedback. Our system shows no record of a customer with your name, but we would be happy to look into this issue. Yes, orders will fail when there is a problem with the card. Our delivery fees are based on distance for the delivery. You will need to contact your bank to find out why your card isn't being approved. Thanks!