
Jacai Bass (Jay)
Fix your account status! It's been showing me that my account is past due even though I always make payments on time. Once, I thought perhaps something happened and my autopay didn't go through, so I ended up paying twice and had to request a refund. I'm not sure why this is taking so long to fix, but I should not have to call in to ensure my account is active.
43 people found this review helpful

GESILA BOLTON
When I open the app, nothing shows except a white screen and it stayed white for 2 minutes!!! This has happened every time I've tried to open the app which was today and 3 months ago!!! The current version is installed as well!!! There's something obviously wrong with the app. I've read other users comments about having the same problem. I've had Carsheild for a few years now and fortunately I haven't had to use them except for 1 time with no big issues. Uninstall the app. Use the website.
30 people found this review helpful
CarShield
October 29, 2025
We're sorry you're having trouble with the CarShield app. Please also ensure your phone's operating system is up to date. If you still experience issues after that, please contact customer service at 1-800-587-4162 for further assistance.

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page loads to a black screen. after a lot of searching i found a way to a page that won't let me login. useless. i hope this isn't a sign of future problems with this company.. I'm very tempted to cancel before I am scammed. well I did what was suggested by the developer, and I at least got a page loaded. but it has outdated information about my account and won't connect anything else to solve issue. so all in all, STILL A DUD...
2 people found this review helpful
Thank you for bringing this to our attention. Please try uninstalling and reinstalling the app to ensure the latest version, and confirm your login details are correct. If you still can’t access your account, contact Customer Service at 1-800-587-4162 for assistance.