
Jacai Bass (Jay)
Fix your account status! It's been showing me that my account is past due even though I always make payments on time. Once, I thought perhaps something happened and my autopay didn't go through, so I ended up paying twice and had to request a refund. I'm not sure why this is taking so long to fix, but I should not have to call in to ensure my account is active.
18 people found this review helpful

Kelly Taylor
I would not even give this company a star, but there's no other option. I paid this warranty plan two months from being a year, so add $135.54 x 10, which I made sure to ask all the questions what's covered. The agent oh, this covered and that's covered. The day came for a claim to be submitted and of course that's not a covered item. I canceled the plan and demanded refund since payment was paid before due date, but I wish I could get all my money back. Car Shield run run run.
We understand the coverage may not have matched your expectations. All covered components are outlined in your contract, and we’re happy to assist with any included items. We’d also love the chance to review your claim in detail, please give us a call at 1-800-587-4162 so we can ensure you have the support you need.

Bartley Cris Willis
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I have trouble logging into my account using this as well as the browser version. When I attempt to reset the password it us giving me an error message. please call me to fix this problem or I am going to cancel the subscription. Thank you in advance for the help. I am on the phone with your "customer service" for over 25 minutes. I can't imagine what would if I was trying to get a repair covered, if you cannot handle a login problem.
1 person found this review helpful
We're actively looking into this issue. In the meantime, please ensure your device’s OS is up to date and reinstall the app. We apologize for the inconvenience. For further assistance while we investigate, contact customer service at 1-800-587-4162. We appreciate your patience.